Experienced in retail sales with a focus on inventory management and customer satisfaction. Skilled in optimising stock levels and ensuring efficient order fulfilment. Proven ability to adapt quickly to dynamic environments, making me well-suited for temporary retail roles.
KYC, AML practices, Reviewing and collecting documents for internal audit, communicating with middle office, Updating profiles of customer accounts and keeping records up to date, Working on the CSSF project. Due diligence practices, Working with salesforce.
• Collaborated with cross-functional sales, marketing, and business development teams to analyze and improve end-to-end travel processes, resulting in a streamlined and more efficient system. • Conducted market research to identify emerging trends and lucrative opportunities within the travel industry that contributed to strategic business decisions. • Leveraged data analytics techniques to deliver insightful and actionable weekly reports to senior management, fostering informed decision-making and continuous improvement. • Drove sales development by acquiring new customers for trade processes through strategic sales activities, including face-to-face sales calls and targeted telephone outreach. • Led the optimization of IT service desk operations, streamlining incident resolution and enhancing customer support efficiency.
• Managed 200+ customer accounts meticulously, maintaining an organized electronic filing system to ensure accurate and easily accessible information for efficient customer interactions. • Successfully implemented a system that resulted in high client satisfaction in logistical support for programs and meetings, highlighting a solid commitment to customer service excellence. • Maintained a high customer satisfaction rating by responding promptly to customer inquiries across all communication channels to enhance response efficiency. • Developed and consistently updated comprehensive IT service documentation, encompassing standard operating procedures to ensure clarity and efficiency in operational processes.
•Evaluated inventory levels and product delivery requirements, optimizing strategies to align with customer demands and ensuring timely and efficient order fulfillment. •Facilitated accurate tracking and analysis of product movement by maintaining correct records on sales, returns, and inventory availability, fostering sales efficiency. Utilized company inventory management software to track stocks, monitor inventory levels, enhance visibility, and facilitate data-driven decision-making in the supply chain.