Charlotte Lumley

Delivered high-quality customer service by greeting guests, addressing enquiries, and ensuring a smooth and enjoyable cinema experience from entry to exit. Operated tills and POS systems with accuracy and efficiency, handling payments, ticket sales, and customer transactions even during high-traffic periods. Prepared, portioned, and served a range of food and beverage products while adhering to safety, hygiene, and presentation standards. Monitored film screenings to uphold optimal viewing conditions, including lighting, sound, and cleanliness, and responded promptly to any operational or technical issues. Upheld high standards of cleanliness across all cinema areas, including auditoriums, foyer spaces, and concession counters-to maintain a welcoming and safe environment for guests. Restocked snacks, beverages, and merchandise efficiently, ensuring product availability and visually appealing displays that supported sales demand.

Handled incoming phone enquiries with professionalism, providing clear information, resolving customer queries, and directing calls efficiently to the appropriate departments. Performed a wide range of administrative tasks, including filing, data entry, and processing customer orders with strong attention to detail and accuracy. Coordinated the preparation, organisation, and distribution of incoming and outgoing post, ensuring all documents and parcels were managed and delivered promptly. Supported daily office operations by maintaining an organised workspace, managing documentation, and assisting colleagues with routine and ad-hoc tasks. Demonstrated reliability and adaptability by covering a colleague's responsibilities during their summer leave, ensuring continuity of service and smooth team operations.

Supported a boutique creative and brand agency on projects for global luxury brands across retail activation, fashion, fragrance, campaign and experiential environments. Worked closely with the Creative Director, providing creative support, research, administration and project coordination across a range of high-profile projects, including global retail activations, bespoke fashion projects, fragrance campaigns and seasonal brand experiences. Supported the Creative Director with visual research, brand references, mood boards and presentation preparation. Assisted with administration across live creative projects, including organising documents, references, notes and project materials. Helped prepare client-facing materials for luxury brand projects across fashion, fragrance, retail and experiential activations. Researched retail, fashion, beauty, hospitality and luxury brand references to support creative development. Assisted with coordination between internal team members, suppliers and project contributors where required. Gained exposure to the standards, pace and expectations of global luxury brand projects. Developed strong attention to detail, discretion, organisation and confidence working in a professional creative environment.

Delivered exceptional customer service by assisting shoppers with purchases, providing product information, and resolving enquiries to ensure a positive and efficient shopping experience. Operated tills and payment systems accurately, processing cash and card transactions while maintaining attention to detail and preventing errors during busy trading periods. Restocked shelves and maintained product displays to company standards, ensuring full availability, correct rotation, and an attractive shop layout to support sales. Collaborated effectively with colleagues during peak times to maintain smooth store operations, contributing to a well-organised and customer-focused environment. Upheld high standards of cleanliness and organisation across the shop floor and stockroom, following health, safety, and food hygiene regulations at all times.