Naomi Sim

• Monitored and froze over 100 phishing scam cases, burner accounts daily along with 300+ suspicious transactions across 1,300 MG KFCC branches and other banks nationwide. Successfully safeguarded a total of $200k from potential fraudulent withdrawals by fraudsters (Oct '24). • Dealt with daily 200+ inbound and outbound calls from customers filing complaints, MG bank tellers, other banks, and police officers to mediate conflicts between bank tellers and customers successfully. • Reported directly to Financial Supervision Service regarding victims' refund for loss application forms for Financial Fraud Refund Service Scheme for reimbursing $20k monthly. • Established filter criteria and patterns to detect burner and victim accounts for financial fraud monitoring system monthly - e.g. logins from abroad, newly created accounts and instances of six consecutive $1k withdrawals within 30mins after deposit. • Acted as point of contact and advisor for bank tellers' uncertainties regarding whether the case abides by Korean law of special act on the prevention of loss caused by telecommunications-based financial fraud and refund for loss. • Developed 10 Robotic Process Automation tasks to efficiently integrate official consumer protection data into the company's internal network. Resulted in a significant time reduction from 1 hour to 5 minutes. • Developed internal system for refund scheme to elevate designs, UI/UX of FSS reporting system, FAQs screens, document scanning programme, transactional monitoring screens and etc..

• Served as an associate liaison, managing queries from clients such as CRIF Switzerland, CreditSafe UK & JP, Total Credit, and Gladtrust.

• Participated in small size (UK 8) sportswear fittings for flawless presentation and alignment with designer specifications to verify fit and aesthetic of clothes prototypes. • Created mood boards and visual presentations for design inspiration, assisting fashion designers of DAIZ. • Exercised regularly and followed strict dietary plans to maintain fit physique for fittings of sportwear brand.

Womenswear and streetwear brands (October 2017 – Present)

• Utilised engaging teaching methods, including popular YouTube videos and memes, to effectively instruct students in business administration and IT subjects and prepared quizzes to assess how well students were following. • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.

• Prepared for fairs aimed at facilitating connections between UK associations and Korean SMEs and startups (UK NHS - Korean medical SME seminar and ASOS - Korean fashion designer seminar) • Arranged and organised business trips, meetings, and business dining appointments for Head of Centre and Senior Managers. • Translated and interpreted minutes, meetings, inbound and outbound calls, reports assisting the senior manager and assistant managers of the team.

• Taught English speaking skills, especially preparations for Test of English for International Communication Speaking (TOEIC Speaking) to university students and company officers. • Analysed the exam question samples thoroughly and made books and teaching materials, assisting other instructors.

• Checked on 30 tables and 5 VIP rooms to ensure guest satisfaction and happily fulfilled additional requests. • Performed 30+ Lawry's spinning salad shows and steak carving shows in front of customers and prepared for banquets every day. • Handled over 50 reservation calls daily and coordinated lunch and dinner schedules for customers at the restaurant.

• Created 50+ innovative online marketing materials and card news such as tips on Philippines tour, Philippines tourist hotspots on Facebook and Instagram. RETAIL AND HOSPITALITY EXPERIENCES