Albert Schwartz

Supervised day-to-day operations in a fast-paced airport environment, ensuring efficient service, staff coordination, and adherence to brand and airport standards. Managed opening and closing procedures, cash handling, staff deployment, and break allocation during high-volume periods. Acted as first point of escalation for customer and operational issues, resolving problems calmly while maintaining team focus and service quality. Supported onboarding and training of new staff, reinforcing procedures, performance expectations, and consistent service delivery.

Provided high-quality customer service in a fast-paced pub environment, consistently keeping a calm and efficient approach during busy days. Took on informal leadership responsibilities, helping to coordinate team roles during shifts and ensuring smooth day-to-day operations when management was under pressure. Actively supported the onboarding and training of new team members, offering guidance, sharing best practices, and helping them settle into the role quickly. Built strong knowledge of behind-the-scenes operations, including stock management, shift planning, and floor coordination. Recognised as a dependable team member who could be trusted to step up, take initiative, and keep team morale and performance high during demanding shifts.

Working at the FOK Events and Invercase Hotel, I was required to greet the guests at the front of the house, Helped around being a waiter at a restaurant, cleaned up/polished and cleared out the back areas. Assisting my colleagues around the events area, therefore I would clean and clear spare glasses, hand out the food to the guests – this includes canapés, champagne, or any other types of drinks and more of the main meals. Also working downstairs at the main restaurant, I spent most of my time taking orders, clearing tables, restocking materials, helping with cleaning and handing out the meals, as well as the drinks.