Niraj Teeluck

⏳ Strategic Professional Transition Mission 2023 – 2024 | Paris region – hybrid format Blending targeted upskilling, impact-driven project incubation, and family support — with a focus on realigning professional direction. 🔹 Key Projects 💼 Incubated an innovative phygital concept with the CCI: ready-to-cook meal kits with a scalable, sustainable business model 📊 Advanced Growth Hacking training (Mantra): automation, acquisition strategy, analytics 🔄 Certified Change Management program (Macquarie) and Blockchain Foundations course (ConsenSys): technology adoption, organizational transformation, blockchain use cases 🔹 Outcomes Achieved Structured a hybrid expertise in project management, digital transformation & change enablement Now strategically positioned for consulting, transformation, or high-impact project leadership roles from mid-2025 onward

🔹 Mission: Global migration to Sitecore 10 to modernize L’Oréal Professionnel’s B2B digital platform and enhance user experience. 🚀 Key Actions: • Coordinated over 70 international stakeholders (digital factory, IT, DMI, zones) • Led end-to-end project phases: Discovery – Design – Build – Run • Set up clear project governance (RACI, committees, prioritized backlog) • Acted as strategic advisor on UX/UI improvement and CMS best practices ✅ Results: • +30% performance increase across brand websites after migration • Faster onboarding & adoption through structured training and stakeholder support • Improved operational efficiency and global brand consistency 📌 Environment: Sitecore 10, JIRA, Confluence, hybrid project methodology

🔹 Mission: Ensure regulatory compliance for third-party applications across BNP entities and lead the global deployment of ServiceNow within 32+ business units. 🚀 Key Actions: • Cross-functional coordination (IT, Legal, Cybersecurity, Business) • Implementation of Cloud Blueprint standards for compliance • ServiceNow deployment with tailored agile methodology • Applied Kotter’s 8-step model to facilitate adoption and sustainable change • Designed scalable onboarding materials and global training kits ✅ Results: • 100% cloud compliance for all audited applications • 30% reduction in IT request processing time after ServiceNow implementation • Reusable global transformation kit adopted across other business units 📌 Environment: Trello, JIRA, Confluence, Asana, Planner, Agile methods, Kotter framework

🔹 Mission: Launched an internal learning platform to boost employee engagement and upskill teams across Orange Business Services globally. 🚀 Key Actions: • Co-created the strategic roadmap with 28+ C-Level sponsors • Rolled out a localized change management strategy (training, tools, communications) • Designed a multi-channel internal communication plan and adoption kits • Tracked adoption KPIs and structured feedback loops • Created the internal program “OBS Discovery Passport”, recognized across the group ✅ Results: • 80% adoption in 6 months across targeted business units • +15% increase in employee engagement on e-learning modules • Platform became a reference initiative for transversal learning 📌 Environment: Trello, Klaxoon, MS Planner, engagement strategy, hybrid methods

🔹 Mission: Supported major clients such as Disneyland Paris, L’Oréal, Colas on strategic digital projects, while also contributing to internal innovation initiatives at SQLI. 🚀 Key Projects & Achievements: 🔸 Disneyland Paris → Led a flagship visitor experience optimization project → Developed an integrated coordination tool and real-time reporting dashboards → Structured onboarding, communication, and adoption strategy → +20% operational efficiency, 85% user adoption in <3 months, improved NPS 🔸 L’Oréal → Deployed Power BI to improve financial reporting and decision-making → Enhanced UX and streamlined ERP data visualization 🔸 Colas → Optimized field UX and BI dashboards → Conducted needs analysis, improved user journeys, and clarified KPI tracking 🔸 Internal Projects – SQLI → Wrote business articles and supported CX offer development → Co-created a reusable Customer Experience framework → Contributed to major RFPs with strategic positioning 📌 Environment: Power BI, ERP, Apigee, UX, Agile methods, Design Thinking

🔹 Mission: Delivered strategic digital solutions to enhance brand visibility and customer experience across Renault, Dacia, and Nissan in the AMI region (Africa, Middle East, India). 🚀 Key Actions: • Led the Helios program, migrating platforms to Adobe Marketing Cloud / AEM • Coordinated 120 Renault Stores across regions: governance, training, and local onboarding • Delivered the Kadjar mobile app to support marketing and customer engagement • Established a global support & training hub, using agile methodology • Contributed to a +46% increase in active websites across brands ✅ Results: • 90% of teams trained within 7 months • 15% faster content update cycles across digital platforms • Stronger digital alignment and increased regional visibility 📌 Environment: Adobe AEM, Apigee, JIRA, Confluence, Agile methodology, global coordination

🔹 Orange France – Digital Marketing Intern • Deezer project: product launch, event coordination, and “Orange Shopping” business plan → Achieved 36% of sales targets in the first month 🔹 Optus (Australia) – Field Sales Representative • Door-to-door sales of mobile plans, team training, and performance tracking → +25% conversion rate on targeted customer segment 🔹 Air Mauritius – Back-Office Intern • Logistics tracking, component repair coordination, and cost updates 🔹 QuestNet – Junior Entrepreneur • B2B product sales, early experience in entrepreneurship starting at age 16