With 3 years at Waitrose and John Lewis, I excel in customer service, team collaboration, and handling returns. Bilingual in English and Portuguese, I'm adept in fast-paced environments, ensuring satisfaction with enthusiasm.
At Waitrose, I was responsible for running the shop floor during my shifts, ensuring daily operations ran smoothly and efficiently. I helped maintain high store standards, supported colleagues, assisted customers with their queries, and ensured the shop floor remained organised and presentable. This role helped me develop strong leadership, communication, problem-solving and customer service skills, as well as the ability to work well under pressure.