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Laetitia Calventus

Management/coaching/business development
Portfolio website
https://linkedin.com/in/laetitia-calventus-10713b4b
About

Growth-oriented and commercially astute Team Manager with comprehensive experience in retail sales, customer services, and general management. Proven record of success building and leading high-performance teams, exceeding targets, and cultivating environments focused upon customer service excellence, high productivity, cost effectiveness, and strong employee morale. Strong communication, interpersonal, and problem-solving skills with ability to build robust relationships with key stakeholder, clients, business partners, and colleagues, accomplishing challenging business goals.

Previous Brands
Dior
Work Experience
UK Regional Retail Manager
Jan ‘14 - Jan ‘20
Dior

Reporting to the UK Managing Director, I led a team of 6 managers, retail stores and UK warehouse, with total population of 50. I was responsible for setting and achieving commercial budget; generating profitability and reducing costs. Engaging with partners BAA, Selfridges and Value Retail I identified and initiated further business opportunities; building robust working rapports. ●Maximized development efforts by shaping effective strategic vision for regional business in compliance with set regulations, directly reporting to country MD. ●Achieved ambitious outcomes as project manager of new boutiques; from detecting business opportunities, negotiating with business partners, participating in designing stores with architecture department, overviewing works to final project delivery and opening. ●Attained bottom-line results by initiating effective staff retention strategies; lowest UK staff turnover results, and 0 vacancies when I left. ●Recruited and developed loyal clientele by providing highest level of service and satisfaction. ●Propelled overall brand success by taking part in public events as brand ambassador.

Deputy Manager
Jan ‘10 - Jan ‘14
Dior

Based in London flagship store, I devoted appropriate attention to all responsibilities for commercial boutique performance, spearheaded store team and conformed deliverance of top-notch customer service in compliance with set standards. I streamlined functions related to recruiting, hiring, training, on boarding, performance appraisal and evaluation, and retention. I demonstrated high standards and attention to details towards quality-level maintenance of store required by CD in terms of merchandising. ●Enhanced productivity and performance through effective training and coaching. ●Built reliable relationships with key clients through effective communication and engagement.

Languages
French - Fluent
English - Fluent
Spanish - Fluent
Location Preference
To be discussed
Work Pattern
Full-time
Part-time
Employment Preference
Freelance Assignments
Hourly Consulting
Permanent Positions
Education & Training
University North Carolina
‘98 - ‘98
Marketing summer school
Marketing Bachelor
INSEEC U.
‘96 - ‘99
Master Finance & Marketing
Master of Business
Lycee Daudet Nimes
‘94 - ‘96
Prepa HEC
Prepa HEC
London, UK