Growth-oriented and commercially astute Team Manager with comprehensive experience in retail sales, customer services, and general management. Proven record of success building and leading high-performance teams, exceeding targets, and cultivating environments focused upon customer service excellence, high productivity, cost effectiveness, and strong employee morale. Strong communication, interpersonal, and problem-solving skills with ability to build robust relationships with key stakeholder, clients, business partners, and colleagues, accomplishing challenging business goals.
Reporting to the UK Managing Director, I led a team of 6 managers, retail stores and UK warehouse, with total population of 50. I was responsible for setting and achieving commercial budget; generating profitability and reducing costs. Engaging with partners BAA, Selfridges and Value Retail I identified and initiated further business opportunities; building robust working rapports. ●Maximized development efforts by shaping effective strategic vision for regional business in compliance with set regulations, directly reporting to country MD. ●Achieved ambitious outcomes as project manager of new boutiques; from detecting business opportunities, negotiating with business partners, participating in designing stores with architecture department, overviewing works to final project delivery and opening. ●Attained bottom-line results by initiating effective staff retention strategies; lowest UK staff turnover results, and 0 vacancies when I left. ●Recruited and developed loyal clientele by providing highest level of service and satisfaction. ●Propelled overall brand success by taking part in public events as brand ambassador.
Based in London flagship store, I devoted appropriate attention to all responsibilities for commercial boutique performance, spearheaded store team and conformed deliverance of top-notch customer service in compliance with set standards. I streamlined functions related to recruiting, hiring, training, on boarding, performance appraisal and evaluation, and retention. I demonstrated high standards and attention to details towards quality-level maintenance of store required by CD in terms of merchandising. ●Enhanced productivity and performance through effective training and coaching. ●Built reliable relationships with key clients through effective communication and engagement.