Mital Goswami

Managed simultaneous high-volume patient call handling and front-desk reception in a fast-paced, regulated healthcare environment and maintaining accuracy and composure throughout. Ensured strict GDPR compliance through meticulous maintenance of confidential patient records on EMIS, directly supporting the practice's data integrity standards. Served as a reliable point of contact for clinicians and external stakeholders, contributing to smooth day-to-day clinical operations. Upheld mandatory compliance and data protection training, consistently meeting the regulatory requirements of an NHS-adjacent environment.

Proactively identified and resolved a double-booking conflict before it escalated; coordinating calmly between departments to secure an alternative room and prevent disruption to senior-level meetings, demonstrating initiative beyond the scope of a temporary role. Managed meeting room scheduling, visitor passes, and travel arrangements for a busy corporate head office, ensuring seamless front-of-house operations. Maintained shared calendars and correspondence with accuracy, supporting multiple internal teams simultaneously.

Wore multiple hats within a newly launched startup; simultaneously delivering client treatments, managing reception, and running social media communications, adapting quickly as business needs shifted. Maintained professional service standards and client care throughout a period of business instability, demonstrating resilience and reliability under uncertain conditions. Managed client scheduling and financial transactions independently, ensuring operational continuity in a small-team environment.

Secured first client sale within 3 months, demonstrating the ability to build trust quickly, understand client needs, and convert relationships into revenue within a target-driven environment. Formally recognised by management for exceptional account organisation; maintaining CRM records and client tracking with a level of accuracy and consistency that stood out across the team. Consistently delivered 20+ outbound client calls daily, managing a structured pipeline and ensuring regular touchpoints across an active account portfolio. Processed client invoices and performance reports with high attention to detail, supporting accurate financial tracking and business reporting.

Built a reputation as a trusted, reliable team member across two separate tenures; the kind of consistent performance that earns long-term confidence from both management and clients. Handled sensitive client interactions including pregnancy-related appointments with demonstrated empathy, discretion, and professionalism, contributing to an exceptional client experience. Managed bookings, payments, cash reconciliation, and documentation with accuracy, ensuring full operational compliance within a busy client-facing clinic. Contributed positively to team culture and daily operations, supporting colleagues and maintaining a welcoming environment under pressure.