Samihah Akhtar

Sales Associate

P R O F I L E I am a highly motivated and resilent young individual who is studying law at university, With experience as a retail assistant at multiple businesses i confidently serve customers with excellent customer service, engage well with customers whilst answering queries, helping them find products. I am seeking a retail opportunity to develop my fashion knowledge in current and future trends and help customers to have a great shopping experience.

Previous Brands
JD sports Islington
Obaseki Solicitors
Primark (Marble Arch)
Victoria Secret Bond Street
Work Experience
sales associate
May ‘23 - Aug ‘23
Victoria Secret Bond Street

. drives top line stores sales and growth by personally selling to customers . moves with intention throughout the store,connecting with multiple customers. .proactively engages with customers, read cues and respond effectively .creates a memorable connection by asking effective questions to indentify customer needs and make compelling bra and additional product category reccomendations . uses confident selling statements and is effective at overcoming customer objections. . provide customers with the perfect bra fit by asking effective questions , taking a measurement , or conducting a fitting. . displays expert product knowledge and takes initiative to elevate personal knowledge of product categories. . participate in sales goal setting with manager and tracks individual performance towards the goal. . converts to return , offers and other promotions into larger sales. . delivers a friendly and effective cash wrap experience processing customer transactions accurately and efficiently at the point of sale (POS) or mobile register , as needed. . driving top line store sales results and growing the business through action and productivitiy . maintaining a focus on bras as the premier product differentiator , to build loyalty and support our " best at bras" culture . . creating customer awareness of programs availiable to them to build customer loyalty , when applicable. . setting personal goals and tracking individual and team performance to the goals . preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures. . taking inititative to recover and replenish merchanfise , so it is availiable to sell. . understanding and adhering to visual merchandising brand standerds. . assisting in housekeeping of sale floor and communicating maintainance issues . keeping an awareness of , and building personal capability in , loss provention . supporting all activities related to providing a safe working environment . understanding all demonstrating company values .

sales assistant
Aug ‘22 - Oct ‘22
JD sports Islington

. Working in a team to maximise store profitability by exceeding sale targets. . Utilising in store devices , offering the customer the whole product range. . Provide alternatives and add on sales at every opportunity . . Providing customers with the best customer service . Greet all customers in a warm , genuine and friendly manner . Keep stock , clean and presentable at all times . . Replenishing stock when needed . Making sure the full sized range is on the shop floor where possible. Assisting in the maintenance of standards on the shop floor and for all displays and merchandise. . To deputise for other staff, work within departments , or carry out other duties as required.

retail assistant
Dec ‘21 - Aug ‘22
Primark (Marble Arch)

. Put out and maintain stock on the shop floor. . Serve customers on the till to finalise customers purchases. . Answer customer queries whilst on the shop floor . . Conduct exchanges refund on the till. . Ensure the shop floor/ designated area assigned is tidy. . Provide customers with excellent customer service .

Administrator/ Receptionist
Dec ‘19 - Dec ‘19
Obaseki Solicitors

. Attend phone calls . . Call clients to remind them of their apppointments . Call clients to make any rearrangements of their appointment if they or their solicitor is not availiable to have a meeting with them. . Call the solicitor to inform them that their clients have arrived for their scedule appointment. . Make sure that everyone in the firm including myself, solicitors , clients logged the time they arrived and departed in the logbook as this is a safety concern. . Make promotional videos for the firm using promo.com

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Flagship store
High street store
Department store
Product Category
Beauty & Fragrances
Watches & Jewelry
Client Help
Complaint handling
Product demos
Client Advising
Returns & Exchanges
Product labelling
Delivery processing
Stockroom management
Store Maintenance
English - Native
French - Basic
Panjabi - Fluent
Urdu - Fluent
Education & Training
Frederick Bremer School
Sir George Monoux College
vocational science level 2
Sir George Monoux College
level 3 business extended diploma
City, University of London