With over five years in retail, I excel in customer service, inventory management, and visual merchandising. Experienced in supervising teams and adept at multitasking across retail and technical environments, I thrive in dynamic, fast-paced settings, ensuring efficiency and customer satisfaction.
Key Duties & Achievements: • Leadership & Training: Mentored and supervised 8+ employees, improving team productivity by 25% through workflow optimization and hands-on coaching. • Technical Operations: • Operated and maintained laser printers (A4 monochrome) and large-format inkjet plotters (A0-A4 color), ensuring precision for architectural blueprints, posters, and documents. • Reduced printer downtime by 40% via proactive maintenance and software troubleshooting. • Resolved computer hardware/software issues for clients (e.g., OS crashes, malware removal, file recovery). • Retail Management: • Managed inventory for stationery, beverages, and mobile credit vouchers, reducing stock discrepancies by 20%. • Implemented visual merchandising standards, enhancing product visibility and customer experience. • Cross-Site Support: Assisted Arena FastFood (same ownership) during peak hours, balancing roles in food service and retail.
Key Duties & Achievements: - Customer Service: Took orders, served meals, and resolved complaints during peak hours. -Operational Support: • Maintained kitchen hygiene standards and assisted with food prep. • Balanced shifts between Easy Print and Arena FastFood, showcasing multitasking skills.
Key Duties & Achievements: • Printing Expertise: • Produced high-quality prints for diverse clients (students, architects, businesses), troubleshooting file formatting and hardware issues. • Mastered design software (e.g., Adobe, AutoCAD) to assist clients with print-ready file preparation. • Technical Troubleshooting: • Repaired store computers, resolving hardware/software issues (e.g., RAM upgrades, HDD replacements, OS reinstalls). • Became the store’s go-to expert for urgent technical fixes, earning the nickname “Tech Wizard.” • Retail & Customer Service: • Processed 300+ daily transactions with 99% accuracy, handling cash, mobile credit sales, and cold drink restocking. • Maintained organized shelves, refrigerators, and checkout areas, ensuring a polished store appearance.
- Project: HVAC & Fire Suppression System Installation for City Mall At Constantine - Key Contributions: - HVAC System Installation: • Installed ductwork systems for commercial HVAC units, ensuring airtight sealing and alignment with architectural plans. • Soldered and fitted PPR piping for chilled water distribution, performing pressure tests to guarantee leak-free performance. • Insulated ducts with fire-rated glass wool to improve thermal efficiency and comply with safety standards. - Fire Suppression Support: • Assisted in laying pipeline networks for fire suppression systems, including pipe threading and joint soldering. • Insulated water pipes with armaflex to prevent condensation and corrosion. - Efficiency & Compliance: • Collaborated with engineers to interpret technical blueprints, reducing installation errors by 15%. • Ensured installations met safety standards, conducting post-service inspections.
Key Duties & Achievements: - Residential & Commercial Repairs: • Serviced refrigerators, AC units, and freezers for homes, bakeries, and small businesses. • Specialized in split AC installations and emergency repairs. - Client Growth: Expanded services through referrals, building a network of 50+ loyal clients. - Home Maintenance & Repairs: • Drilled walls, mounted fixtures, assembled furniture, and fixed plumbing leaks. • Painted interiors, installed lighting systems, and repaired wooden cabinets. - Appliance Repairs: • Fixed household appliances (e.g., microwaves, washing machines) and basic electrical wiring. - Client Trust: Built a referral network through reliable service for family, friends, and local clients.
- Key Duties & Achievements: • Entry-Level Foundation: • Mastered POS systems, cash handling, and customer service basics while balancing studies. • Restocked beverages, organized stationery, and assisted with basic printing tasks. - Customer Interaction: • Built rapport with clients, recommending products like specialty paper or office supplies.
- Led projects and analyzed data to identify opportunities for improvement. - Developed team communications and information for meetings. - Exceeded goals through effective task prioritization and great work ethic. - Wiring and assembly of cold room electrical cabinets. - Assembly of Negative cold room (Sandwich panels, evaporator, refrigeration unit). - Wrote and revised maintenance procedures