Titilayo Lawal

A dedicated results-driven professional with a strong background in quality assurance, retail and customer service.

A dedicated results-driven professional with a strong background in quality control and assurance, and retail, I am committed to ensuring the highest standards of excellence in every aspect of my work. My key strengths include a keen eye for detail, passion for continuous improvement, and a proven ability to implement quality management systems effectively. I thrive on challenges of maintaining and enhancing product quality. With extensive experience and a track record of delivering exceptional results, I am eager to contribute my skills and expertise to further the success of the organisation and help maintain its reputation for excellence in quality.

Previous Brands
DABS Nutritional Foods Ltd
Montaigne's Place
Work Experience
Quality Control / Quality Assurance Officer
Apr ‘20 - Aug ‘22
DABS Nutritional Foods Ltd

Conducted thorough quality assessments to identify areas for improvement and achieve a substantial reduction in product defects. • Developed, implemented, and rigorously maintained quality control procedures in collaboration with cross-functional teams, resulting in a consistent adherence to quality standards. • Ensured strict compliance to industry standards and the company's specific quality requirements, guaranteeing product excellence. • Maintained product quality consistency, leading to enhanced customer satisfaction and a strengthened reputation. • Provided comprehensive training to production staff, enabling them to follow best practices and maintain high-quality standards. • Drove the company's reputation to new heights, ultimately increasing market share through unwavering commitment to quality and compliance.

Sales Representative
May ‘15 - Nov ‘17
Montaigne's Place

• Conducted sales activities luxury perfumes and premium beauty products, including prospecting, cold calling, and lead follow-up, resulting in an expanded customer base. • Proficiency with CRM tools to help in managing and tracking customer interactions, leads and sales progress. • Cultivated and maintained long-lasting customer relationships, leading to a high customer retention rate. • Delivered compelling product or service presentations, effectively closing deals and exceeding sales targets. • Collaborated with the sales team to develop and execute sales strategies, contributing to revenue growth. • Stayed updated on industry trends and products knowledge, ensuring a well-informed sales approach.

Retail Experience
Retail Category
High-end luxury
Work Environment
Department store
Shopping centre
Product Category
Beauty & Fragrances
Client Help
Complaint handling
Product demos
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stock control
Order preparation
Store Maintenance
Education & Training
University of Westminster
‘23 - ‘23
MSc. Global Public Health with Data Science:
University of Ilorin
‘17 - ‘22
Bachelor of Biochemistry