Mariama Injai

Delivered high-quality customer service in a fast-paced, high-volume restaurant environment Built strong rapport with guests, ensuring a welcoming and positive dining experience Demonstrated in-depth knowledge of menu items, ingredients, and preparation methods to confidently advise customers and upsell Managed customer queries, special requests, and complaints professionally, ensuring quick and effective resolution Coordinated closely with kitchen staff to accommodate dietary requirements and food allergies safely Processed cash, card, and voucher payments accurately using POS systems Maintained high standards of cleanliness and hygiene in line with health and safety regulations Efficiently handled multiple tables at once, prioritising tasks to ensure timely service Supported team members during busy periods to maintain smooth service and team efficiency Completed opening and closing procedures, ensuring the restaurant was fully prepared for service

Supported daily store operations by accurately picking, packing, and organising stock Maintained high standards of cleanliness across shop floor and staff areas to ensure a safe and welcoming environment Always adhered to health and safety procedures, contributing to a compliant workplace Worked collaboratively with team members to ensure efficient stock handling and smooth store operations Assisted with general store duties, contributing to overall productivity and customer satisfaction