Romaissa Kaddour

•Delivering a world-class luxury retail experience aligned with Harrods’ and Venchi’s brand standards, ensuring every guest encounter reflected Italian excellence and craftsmanship. •Present and maintain immaculate visuals. Conducting tasting sessions and product demonstrations, communicating Venchi’s craftsmanship. •Manage high-value transactions accurately and discreetly, adhering to Harrods’ compliance and cash-handling procedures.

•Demonstrated excellent multitasking abilities for timely delivery of orders. •Ensured customer comfort and compliance with health regulations through effective cleaning practices in the dining and kitchen areas. •Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service •Performed floor closing duties, thoroughly cleaning, sanitising and replenishing stocks •Checked in with customers to obtain feedback and ensure orders were satisfactory.

Progressed from Assistant to Manager, gaining full responsibility for daily operations, staff development, and customer experience. Delivered consistently high standards of hospitality, personally engaging with customers, handling complex requests, and resolving complaints to ensure repeat business and customer loyalty. Trained and coached a diverse team, focusing on upselling techniques, customer engagement, and product knowledge to align with a premium dessert experience. Motivated staff through clear communication, goal-setting, and recognition, resulting in improved team performance and morale. Oversaw inventory control and stock rotation to guarantee freshness and minimize waste, while maintaining appealing product displays that boosted sales. Implemented customer feedback initiatives, introducing new menu ideas and promotional strategies to enhance the guest experience.