Project Manager and Product Operations specialist with hands-on retail operations leadership as a Store and Inventory Manager. Focused on making teams faster and more consistent through clear processes, clean data, and practical execution. At QIMA, I delivered improvements across proposals, sales enablement, and audit support, including a digital proposal request process that reduced turnaround time by 50 percent. Created standards for product operations and reporting, plus assets used across teams, such as a company-wide sales template and a self-assessment questionnaire for the audit team. In retail, I analyzed sales trends, optimized stock levels and product placement, maintained store standards, and resolved customer concerns to protect service quality and sales. Strong in stakeholder management, reporting, and presenting insights to drive decisions.
Managed daily sales and inventory levels, ensuring optimal stock availability through timely replenishment and shelf allocation. Owned pricing and merchandising adjustments end-to-end, resulting in a 7% increase in sales through data-backed decisions. Translated customer feedback and sales data into actionable improvements for product mix and in-store experience. Managed cash flow, budgeting, and reconciliation for accurate daily and monthly reporting. Ensured operational and safety compliance while balancing efficiency and customer experience in a fast-paced retail environment.
Solved operational bottlenecks by designing and implementing a digital proposal request process, reducing turnaround time by 50%. Analyzed customer and operational data to surface conversion drivers, contributing to a 13% improvement in conversion rates. Took ownership of process standardization initiatives across teams, reducing misalignment and communication errors by 30%.
Developed go-to-market strategies, product positioning, and messaging, contributing to 10% brand visibility growth. Evaluated marketing campaign performance using data analytics, providing insights for strategic adjustments. Collaborated with cross-functional teams to ensure alignment between marketing efforts and business goals.
Investigated market opportunities through structured research and competitor analysis to support strategic expansion decisions. Built KPI reports and dashboards to track performance and highlight risks and opportunities for leadership. Automated internal workflows to improve efficiency and reduce manual effort across teams.
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards. Inspected facilities for adherence to fire, hazard, and safety guidelines & managed the documentation of weekly reports. My team and I achieved 1 Million Safe Man Hours in the Thematic District project (Dubai EXPO 2020).
Analysed onsite incidents and instituted precautionary measures to reduce the risk and severity of workplace injuries. Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety. Verified monthly practice of fire drills for every work shift.