Harsh Patel
With three years’ frontline retail and warehouse experience, I specialise in rota scheduling, sales planning, inventory control, and visual merchandising. I excel at team coordination and customer service in fast-paced environments, ensuring smooth shopfloor operations and high service standards through strong retail systems knowledge and calm problem-solving.
Scope: staff rota scheduling · HBKK sales planning · sales reporting · stock takes & RFID inventory · shopfloor command · visual merchandising • Coordinates staff rota scheduling and shopfloor command, balancing team coverage, availability and business demand during peak trading periods at a high-volume flagship store. • Manages sales reporting and Hanbai Keikaku (HBKK) sales planning configuration, maintaining accurate performance records and supporting data-driven commercial decisions. • Oversees stock takes and RFID-based inventory management, maintaining precise real-time stock data across the shop floor and reducing discrepancies through disciplined process adherence. • Leads visual merchandising and layout changes to company standard, including late-night layout execution ahead of trading. • Handles colleagues’ scheduling requests and day-to-day queries alongside customer communication, keeping the floor running smoothly during busy periods. • Applies practical IT knowledge to troubleshoot in-store systems and reporting issues quickly, reducing downtime without waiting on external support.
• Took on area leadership responsibility, conducting performance reviews, identifying development areas and recognising strong performers within the team. • Managed inventory data using warehouse management software, processing high-volume stock records with sustained accuracy. • Provided day-to-day supervision of warehouse activity, consistently meeting quality and productivity standards. • Resolved customer queries and complaints promptly and fairly, maintaining service standards under high order volumes.
• Supported post-production workflows and platform-specific content delivery across a six-month placement, working to client deadlines.