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Louis Hira

Luxury retail assistant
About

I specialise in luxury retail and personalised customer service, excelling at jewellery/gemological advice and adapting to diverse environments. With experience in high-value retail, I ensure exceptional client experiences through knowledgeable product recommendations and tailored solutions.

Previous Brands
WARDS M&J LUXURY JEWELLERS
The Co-op
The Victoria Arms
JR BUILDING SERVICES
WORCESTERSHIRE COUNTY CRICKET CLUB
One Creative Environments Ltd.
Work Experience
Retail Assistant & Jeweller
May ‘23 - May ‘24
WARDS M&J LUXURY JEWELLERS

• A prestigious jeweller located in Birmingham's Jewellery Quarter. Worked whilst balancing my university degree. • Discussing high-value items with customers in great detail, giving both personal recommendations and gemologically-backed advice. • Would explain the value of items to customers, requiring specific and accurate terminology. • Have advised on, and produced, my own ring, bracelet and pendant designs.

Customer Service Assistant
May ‘23 - Jun ‘23
The Co-op

• A large supermarket selling a wide variety of products. • Regularly engaging with customers and dealing with customer needs and queries.

Bartender
Jul ‘22 - Sep ‘22
The Victoria Arms

• A whisky bar with a highly diverse customer base. • Performing all behind-scene duties, including stock replenishment and handling cash transactions. • Providing customer service through confident suggestions, learned via extensive inventory research. Continued…

Laborer
Jul ‘21 - Jan ‘22
JR BUILDING SERVICES

General building work and landscaping as required.

Front of House/ Bar & Kitchen
May ‘20 - Sep ‘21
WORCESTERSHIRE COUNTY CRICKET CLUB

Front of House Worcester, Worcestershire May 2020 - September 2021 • A first-class cricket club hosting both matches and events. • Greeting and welcoming up to 500 guests at a time for various events including weddings, wakes and parties. • Catering to guests and providing for their needs during meal times, including waitering their orders, topping up drinks and cleaning tables. • Maintaining currency of knowledge across all menus for events to provide credible recommendations. • Delivering training to new recruits ensuring consistent operations. • Learning the benefit of teamwork, and ensuring the smooth running of all stations.

Architect Work-shadow
Feb ‘20 - Feb ‘20
One Creative Environments Ltd.

Work experience - Building design company Worcester , Worcestershire February 2020 - February 2020 Shadowed a company director to discover how five different departments, each with their own disciplines and cost centres, work successfully together.

Retail Experience
Retail Category
Luxury
High-end luxury
Premium
High street
Work Environment
Boutique
High street store
Other
Product Category
Watches & Jewelry
Accessories
Other
Responsibilities
Client Help
Greeting
Storytelling
Client Advising
Upselling
Transactions
Product setup
Product labelling
Inventory control
Store Maintenance
Stock control
Stockroom management
Open/closing store
Recommendations
Mrs Mandy Ward
Direct manager - Owner of Ward's, WARDS M&J LUXURY JEWELLERS
May 2023 - May 2024

Louis was very well mannered, polite, smartly dressed. He had great enthusiasm for the jewellery industry which made him a pleasure to work with. He conversed with customers well and for the short period of time that he was with Wards he made a lasting impression. We wish Louis all the best for his future employment. Regards. Mrs Ward.

Languages
English - Native
Education & Training
Oxford Brookes University
Unknown - ‘24
BA in Business Management
KING'S SCHOOL WORCESTER
Unknown - ‘21
A levels
Maths, Economics, Design & Technology