I specialise in luxury retail and personalised customer service, excelling at jewellery/gemological advice and adapting to diverse environments. With experience in high-value retail, I ensure exceptional client experiences through knowledgeable product recommendations and tailored solutions.
• A prestigious jeweller located in Birmingham's Jewellery Quarter. Worked whilst balancing my university degree. • Discussing high-value items with customers in great detail, giving both personal recommendations and gemologically-backed advice. • Would explain the value of items to customers, requiring specific and accurate terminology. • Have advised on, and produced, my own ring, bracelet and pendant designs.
• A large supermarket selling a wide variety of products. • Regularly engaging with customers and dealing with customer needs and queries.
• A whisky bar with a highly diverse customer base. • Performing all behind-scene duties, including stock replenishment and handling cash transactions. • Providing customer service through confident suggestions, learned via extensive inventory research. Continued…
General building work and landscaping as required.
Front of House Worcester, Worcestershire May 2020 - September 2021 • A first-class cricket club hosting both matches and events. • Greeting and welcoming up to 500 guests at a time for various events including weddings, wakes and parties. • Catering to guests and providing for their needs during meal times, including waitering their orders, topping up drinks and cleaning tables. • Maintaining currency of knowledge across all menus for events to provide credible recommendations. • Delivering training to new recruits ensuring consistent operations. • Learning the benefit of teamwork, and ensuring the smooth running of all stations.
Work experience - Building design company Worcester , Worcestershire February 2020 - February 2020 Shadowed a company director to discover how five different departments, each with their own disciplines and cost centres, work successfully together.
Louis was very well mannered, polite, smartly dressed. He had great enthusiasm for the jewellery industry which made him a pleasure to work with. He conversed with customers well and for the short period of time that he was with Wards he made a lasting impression. We wish Louis all the best for his future employment. Regards. Mrs Ward.