Serena Zanchin



Serena Zanchin

I highly value commitment, integrity, intellectual curiosity, creativity and passion. Open mindset and team spirit.

Current Location

Milan, Metropolitan City of Milan, Italy

Serena is available for work

Fast learner and flexible to changes. Excellent communication skills that result in a strong team player and motivator, inclined to coordinate teamwork to achieve goals. Solid experience in building relationships with other people including those of different nationalities through strong empathy and active listening.

  • Brands Serena has worked with
    • Nextail Labs
    • Prada, Galleria Vittorio Emanuele II
    • Hermés, via Montenapoleone
    • Louis Vuitton
  • Serena's past titles
    • Retail Manager
    • Department Manager
    • Senior Client Advisor
    • Client Advisor
Work Preference
Location Preference

To be discussed

Work Pattern

Open to Full-time work

Employment Preference
  • Permanent Positions

Retail Change Manager

Nextail Labs

Nov 2021 - Jul 2023

• ensured the successful deployment and adoption of complex retail business intelligence software solutions
• building training materials and delivering presentations
• oversaw end to end implementa...

Department Manager

Prada, Galleria Vittorio Emanuele II

Jul 2017 - Nov 2021

• managed ten sales assistants to ensure a great customer experience and in order to achieve sales goals and KPIs
• drove sales of the Accessories department, partnering with the merchandising team o...

Senior Client Advisor

Hermés, via Montenapoleone

Apr 2016 - May 2017

• had as objective to sell Leather Goods products
• collaborated with the managerial team in order to organize and deliver morning briefings.

Client Advisor

Louis Vuitton

Feb 2012 - Apr 2016

• managed Watches and Jewellery products (visual merchandising, stock organization and delivering morning briefings)
• managed the boutique's client's portfolio, organizing events.

  • Client Contact


  • Retail Category Management


  • Advising Clients


  • Retail Replenishment


  • Training Coordination


  • Training Programs


  • Assistants


  • Luxury Goods



Capital Normal University

Chinese language certification

2010 to 2010


Bachelor's degree in Languages, economics and

2007 to 2011

University of San Francisco

English language certificate

to 2007

Join 20,000+ experts on the only talent platform exclusively for fashion & luxury

Help CentreStatus

* All talent characters appearing on our marketing website are fictitious to protect the privacy of our community. Whilst representative of the talent on Dweet, any likeness to real persons is purely coincidental.

© 2023 Dweet LTD. All rights reserved.