Amna Noor
A dedicated and customer-focused retail professional with nearly five years' experience in a premium fashion brand, delivering exceptional service and driving sales within a fast-paced, high-end environment. Skilled in personal styling, visual merchandising, stock management and till operations, with a proven ability to build lasting customer relationships and consistently meet sales targets. Enthusiastic, reliable and highly presentable, thrives under pressure and works effectively both independently and as part of a team. Combines a genuine passion for delivering a memorable in-store experience with strong numeracy and attention to detail.
Drive sales and meet store targets through proactive engagement and a tailored, consultative approach to each customer. Provide expert product knowledge and advice on products, sizing and styling to ensure an excellent shopping experience. Operate the till and POS system, processing cash and card payments accurately and efficiently. Handle refunds, exchanges and returns in line with company policy, resolving customer concerns professionally. Manage deliveries and the stock room, maintaining accurate inventory and replenishing the shop floor. Maintain high visual merchandising standards across the store to reflect the premium brand image.
Handled cash, petty cash and bank reconciliations, ensuring accuracy across all financial transactions. Processed invoices, payments and ledgers with meticulous attention to detail under deadlines. Liaised with suppliers, customers and HMRC to resolve queries and maintain strong working relationships. Used accounting software (Sage 50, Xero, and QuickBooks) to record and report financial data.
Delivered a high standard of customer service, advising customers and ensuring satisfaction at every visit. Created and maintained attractive in-store displays to drive footfall and sales. Managed stock inventory and handled ordering, supplier calls and general administrative duties. Maintained outstanding store conditions and visual merchandising standards.
Planned and delivered engaging lessons with 1-to-1 support, building strong relationships with students and parents and communicating confidently at all levels.