I have hands-on luxury retail experience at Selfridges and Harrods, excelling in customer service, styling, and maintaining premium visual standards. Confident in high-volume environments, I adapt easily to varied shop floor roles and bring strong womenswear product knowledge to every shift.
Coordinate product development processes from concept through sampling, ensuring garments are translated into production-ready designs. Source fabrics, trims, and embellishments through Indian suppliers, supporting product development decisions and costing accuracy. Conduct factory visits and collaborate with manufacturing teams during sampling, embroidery, finishing, and quality control stages. Resolve garment construction, fit, and finishing challenges during the sampling process to ensure production feasibility. Manage swatches, sample references, and material documentation to maintain design consistency throughout development stages.
Manage front-of-house retail operations, including styling support, client servicing, order processing, and till handling at HURR's luxury rental concession. Assist with backend logistics and operational tasks such as inventory audits, restocking, order fulfilment, and processing returns and damages. Coordinate with the wider operations team to ensure smooth daily workflows and timely product rotations, contributing to a seamless customer experience. Support content development and store documentation for new joiners, contributing to internal training processes and improving team efficiency. Assist customers with occasion wear selection and styling across premium and contemporary designer brands. Coordinate garment returns, repairs, and quality control to maintain luxury presentation standards. Provide garment-level guidance on fit, fabrication, and construction using technical womenswear knowledge. Maintain visual presentation aligned with Selfridges service expectations during high-footfall trading periods.
Managed garment development and sampling processes for high-end women's wear, coordinating sourcing, prototyping, and final sample approvals. Implemented sourcing strategies that reduced procurement delays and improved delivery timelines by approximately 20%. Maintained production costing trackers and workflow documentation to enhance budget visibility and operational efficiency. Initiated outreach to 57 multi-brand retailers across the Middle East, contributing to brand expansion and potential distribution opportunities.
Delivered personalised client support across international women's wear concession environments at Harrods. Supported customer engagement within Chanel, Self-Portrait, Varley, Koibird, Issey Miyake, Fendi, etc. Assisted styling selections across occasion wear and contemporary luxury women's wear categories. Maintained brand presentation standards aligned with luxury visual merchandising expectations. Worked confidently with multicultural international clientele within high-footfall luxury retail settings. Developed in-depth knowledge of luxury fashion brands and seasonal product assortments within Harrods' designer departments. Supported visual merchandising standards and assisted with product presentation to enhance customer experience. Gained insight into luxury consumer behaviour, product positioning, and seasonal demand patterns.
Led a 7-member team to develop over 150 design sketches and produce a 30-piece seasonal collection. Coordinated with vendors and sampling teams to streamline sample approvals, reducing turnaround time by approximately 30%. Oversaw garment fittings, construction development, and embellishment detailing across the collection. Supported sustainable sourcing initiatives that reduced material costs by approximately 18%.
I’ve worked with Krupa in Mulberry and found her to be professional, reliable, and excellent with customers. She consistently delivered high standards of service and worked well within the team. I would happily recommend her for any luxury retail role.