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Mohd Adnan

Customer Service Associate
About

Hello! I am Adnan, and I am pursuing a Master of Art in Interactive Media Practice at the University of Westminster, London. I'm Dedicated, and results -oriented individual seeking a position as a Sales assistant in a dynamic organization in London. Proven ability to collaborate effectively in a team environment, deliver exceptional customer service, and contribute to achieving organizational goals. Eager to leverage strong interpersonal skills and a passion for teamwork to drive success and growth within the organization.

Previous Brands
Alif Collection
BRANDBOX
Work Experience
Sales Associate
Sep ‘22 - Aug ‘23
Alif Collection

• Assisted customers in selecting products,addressing inquiries, and completing purchases. • Collaborated with team members to meet and exceed sales targets, achieving a 15% increase in monthly sales. • Maintained a clean and organized store environment, ensuring a positive shopping experience for customers. • Utilized effective communication to relay product information and promotions to customers, resulting in increased sales and customer satisfaction.

Customer Service Representative
Jan ‘22 - Aug ‘22
BRANDBOX

• Responded to customer inquiries and resolved concerns promptly, demonstrating strong problem-solving abilities. • Processed orders, returns, and exchanges efficiently, ensuring customer satisfaction and retention. • Collaborated with cross-functional teams to enhance service processes and deliver exceptional customer experiences. • Assisted in training new team members, ensuring a smooth onboarding process and consistent service delivery.

Retail Experience
Retail Category
High street
Premium
Work Environment
Boutique
Department store
High street store
Product Category
Menswear
Footwear
Womenswear
Beauty & Fragrances
Accessories
Responsibilities
Client Help
Greeting
Product demos
Client Advising
Styling
Upselling
Transactions
Product setup
Product labelling
Stockroom management
Delivery processing
Stock control
Order preparation
Languages
English - Fluent
Hindi - Native
Education & Training
M.S. University of Baroda
Unknown - ‘20
Bachelor of Arts