With a strong foundation in luxury retail, I excel in enhancing customer relationships and achieving sales targets. Versatile across various retail settings, I bring expertise in merchandising, client advising, and transaction handling. Fluent in English with basic Portuguese and Spanish skills.
. Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs. . Built lasting relationships with clients through customer service interactions. . Exceeded weekly targets through dedicated service and selling. • Unpacked merchandise on arrival, conducting stock checks to verify good condition. • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Maintained display and organisation of department based on visual merchandising guidelines. . Guaranteed client satisfaction by constantly providing standards of company services and values. . Worked closely with stock team to guarantee product availability and meet client requests.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Accepted and processed cash, cheque, card and mobile payments using POS systems. • Received and processed product returns. • Resolved customer objections and disputes with patience and professionalism to promote repeat business.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs. • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Accepted and processed cash, cheque, card and mobile payments using POS systems. EDUCATION