With extensive luxury retail experience at Harrods and Selfridges, I excel in customer engagement, stock management, and upselling. Skilled in fast-paced environments, I consistently meet sales targets and enhance customer satisfaction across diverse product categories. Basic proficiency in multiple languages.
• Presenting product demonstrations to increase sales • Answering queries on the spot and building rapport with customers • Upselling additional products generating further revenue • Engaging with team members to meet targets and increase customer satisfaction • Confidently dealt with time keeping during demonstrations
• Selling world famous teas from all over the world in a multicultural fast paced environment. • Approaching customers in a polite manner and provide knowledge about the products in display. • Stock management, working with the team to achieve sales targets.
• Leading and motivating the team at all levels from store performance to stock replenishment. • Engaging with customers from all around the world with the ability to speak different languages. • Merchandising the products beautifully and catching customers attention with enthusiasm and passion for the brand. • Responding to customers complains in a friendly prompt manner, creating lasting customer relationships resulting in achieving sales targets
• Managing of a busy team, driving sales within casual and formal collections in store by communicating and listening to customers and ensuring that they receive the highest standards of customer service. • Maximising store revenue by suggesting upgrades, insurance and add-ons to customers.
Styling customers,on a appointment basis