Energetic retail professional with 2 years of customer service and team management. Proven in sales, staff training, and maintaining high standards. Adaptable, resourceful, and dedicated to delivering excellent customer experiences. Passionate about advancing in retail.
• Analyzed financial data to identify and rectify any problems when tills were over or short over a certain amount • Maintained a safe working environment through minimizing accidents, incidents, and near-misses. • Effectively organized staff placement per shift with zero error rate. • Led and oversaw all shift activities, including service and cleaning activities, to the highest performance, quality, health, and safety standards. • Trained and mentored new employees to maximize team performance. • Increased team efficiency by analyzing staff and equipment performance.
• Assisted in mixing, developing, and pouring drinks when required by bar staff, creating drinks including cocktails, coffees, and soda. • Always maintain safe food handling standards. • Assisted in providing friendly, relaxing, and professional environments by going the extra mile to assist customer needs. • I greeted new customers, answered initial questions, and took drink orders. • Managed walk-in, online and telephone reservations, scheduling all bookings on Wisely. • It provides a warm, friendly welcome to visitors, maintaining an excellent first impression. • Maintained attractive, clean, and orderly spaces, creating a welcoming atmosphere for customers.
• Worked within a tightly kept group to achieve various sales targets. • Adapted to intense working conditions. • Learned new retail skills and developed key listening and working skills.
• Carried out various jobs from housekeeping, catering, warehousing, and running small pop-up shops for places like Formula One & Formula E • Adapted to new successful working environments in big places like ExCel London.
• Learned new information and knowledge about new fields of work • Had to use new information to improve my problem-solving skills • Adapted new skills and focused on self-improvement.