Proven Sales Assistant with experience at Balmain and 360 Talent London, excelling in client relations, visual merchandising, and styling. Adaptable to dynamic environments, I consistently exceed sales targets while delivering exceptional customer service on the shop floor.
• Rolling the CRM procedures, and contacting new and existing clients to return back • Making regular appointments with clients • Assisting with the VM team, and ensuring shop floor designs are immaculate, and garments are well presented and steamed • Top Seller in the department • Assisting the best clientele, from Asia and Africa • Monthly KPI's on average selling £35K, UPT 1.8, AVT £1,000 • Applying my styling skills to selling the collections
Visual Merchandiser stylist and sale's associate
Covering brands such as; Joseph, Hermes, and Balmain • Covering shopfloor, and attending to customers' needs • Greetings and showing clients current collections • Assisting with styling techniques • Supporting permanent team members on the floor and with sales • Assisting with back of house duties, such as putting away stocks, checking in deliveries • Hosting at Hermes for 8 months at Harrods, and I was working front of house greeting clients • Bringing beverages to clients • Directing clients to associates
Managing three boutique apartments in Barcelona for holiday lettings, my work included the following: • Checking visitors in and out of the apartments; • Preparing customised welcome packs, depending on the time of day of the arrival; • Greeting visitors either at the apartment or meeting them at Barcelona Airport, Sants Station or Barcelona Port; • Giving an introduction to Barcelona and providing guests with tourist information packs; • Occasionally conducting an introductory tour for visitors around places of interest in the Barcelona area; • Acting as point of contact for any emergency situations; • Managing the cleaning, change of laundry etc. of apartments between lettings.
I worked as an inbound customer services agent to make reservations for customers, set against a pre-set target that I achieved month on month. I also responded to customer enquiries and complaints by both voice and non-voice channels and looked after Europcar Privileged customers. I also taught English (ESL) to directors and senior company executives.
I worked as an inbound senior customer services agent for the market leader in high end personal travel. My work involved advising customers regarding their travel needs and planning their itinerates and making reservations for customers. This was set against a pre-set target that I achieved month on month. As a senior agent, I spent around 20% of my time training up newly appointed members of staff. I also responded to customer enquiries and complaints by both voice and non-voice channels. I was also assigned to managing Avis Preferred and partner customers such as those traveling with British Airways.
In charge of all Major in House Display including showrooms . Merchandising of Armani Collezioni Ladieswear for the following Selfridges, Fenwick,
I served drinks and cocktails, greeted customers and helped to plan parties and corporate events.
. In charged of all in House display and merchandising including windows . Major participation in floor moves and key windows at Donna Karan New Bond Street . Seasonal Trips to DKNY Manchester to implement and train staff on new season key Looks, images and windows. . Seasonal trips to New York for American Fashion Week. . Sole responsibility for production casting and styling of in house runways shows for Customers and staff for DKNY and Donna Karan in London