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Hou Hin Tsang

(Recently moved to Paris) A result-oriented store manager with 5 years of experience in the luxury industry
About

Eager to get into the business analysis métier in the luxury industry, and open to any opportunities related to Retail-related Project Management (e.g. CRM, Client Engagement) A result-oriented individual with 5 years of experience in the luxury industry, and extensive insights on Asian consumers and market trends especially of Chinese consumers An energetic and motivated team manager Equipped with a strong mathematical and rich international background

Previous Brands
RIMOWA
RIMOWA
Burberry
RIMOWA
CELINE
Work Experience
Assistant Store Manager
Apr ‘21 - Aug ‘22
RIMOWA

‣ First-in-charge of a newly opened store, oversaw a team of 9 sales associates ⁃ Fully in charge of all the pre-opening operations (incl. hiring, opening operations, new staff training) ‣ Coached the team to deliver excellent customer service and hospitality via efficient uses of CRM and client book in order to nurture and grow client relationships ⁃ Achieved the best of the 7 CRM KPIs results in Greater China by analysing CRM data and building up strong techniques within the team to provide personlised client engagement activity ⁃ Built up a strong client base and acquired over 15 VICs in the first 5 operating months (during COVID) by maximising the total amount in each sales opportunity ‣ Enhanced individuals' sales performances by reviewing their KPI reports and providing corresponding solutions (i.e. specific and targeted training) ⁃ Obtained the best sales KPIs, such as UPT, SPT, Conversion Rate% and Hit Rate% (higher than pre-COVID) among all stores in Macau since store opening in July 2021

Supervisor
Nov ‘20 - Apr ‘21
Burberry

‣ Oversaw 13 sales associates and six categories, monitoring performance, conducting weekly action plans to help the team to achieve sales targets ‣ In charge of store incentive games to maximise sales opportunities and team motivations ⁃ Won the top outerwear store in the APAC zone by creating a unique in-store experiencing showroom ‣ Conduct weekly observation reports and provide individual coaching on client services in order to maintain the brand's standard ⁃ Increased sales of Handbags by 40% through strengthening confidence in Handbag selling with coaching and best practice sharing ⁃ Aided to minimise the % of stock lost by almost 10% through conducting house rules and rearrangement of stockrooms ‣ Assisted in the pre-opening operations of Asia's first "The World of Olympia" pop-up in 2021

Supervisor
Jan ‘20 - Nov ‘20
RIMOWA

‣ Supported Store Manager on daily operations of all departments (incl. Visual Merchandising, Training and CRM) ⁃ Represented the Macau team to participate in a new system (CEGID) Implementation training and hosted local training to all staff ‣ Conduct sales reports to monitor store's performance on both weekly and monthly basis ‣ Worked with Store Manager regularly to set action plans and team goals to ensure the level of team motivation, in particular during COVID restrictions, also manage branding and operations that exact RIMOWA standards ⁃ Led all training sessions on new product launches and service excellence ‣ Fully in charge of daily stock management and forecasts, as well as for special occasions (i.e. Golden Week, Chinese New Year)

Senior Sales Associate
Jun ‘19 - Dec ‘19
RIMOWA

‣ Supported Store Manager on daily operations of all departments (incl. Visual Merchandising, Training and CRM) ⁃ Represented the Macau team to participate in a new system (CEGID) Implementation training and hosted local training to all staff ‣ Conduct sales reports to monitor store's performance on both weekly and monthly basis ‣ Worked with Store Manager regularly to set action plans and team goals to ensure the level of team motivation, in particular during COVID restrictions, also manage branding and operations that exact RIMOWA standards ⁃ Led all training sessions on new product launches and service excellence ‣ Fully in charge of daily stock management and forecasts, as well as for special occasions (i.e. Golden Week, Chinese New Year)

Sales Associate
Jan ‘18 - Mar ‘19
CELINE

⁃ Achieved over 100% of overall individual sales target ‣ Responsible for LG stock control and replenishment orders as well as analysis of sales figures and propose strategies to increase sales of LG for Macau Galaxy store ⁃ Increased Cross-selling % of Leather Goods with other categories to 15% by setting up different display trays and total look inspirations tailored for our LG collections ‣ In charge of product repair cases (both stores' and customers') by applying for claims on ITACOM and following up on the cases

Languages
French - Basic
English - Fluent
Chinese - Native
Location Preference
To be discussed
Work Pattern
Full-time
Employment Preference
Permanent Positions
Education & Training
University of Warwick
‘16 - ‘17
Master of Science
Innovation & Entrepreneurship
University of Warwick
‘13 - ‘16
Bachelor's Degree
Mathematics, Operational Research, Statistics & Economics
Lucton School
‘11 - ‘13
Advanced Level Qualifications
Mathematics, Further Mathematics, Chemistry, Physics, Economics
Lucton School
‘09 - ‘11
General Certificate of Secondary Education
Paris, France