Dedicated, multilingual and result oriented individual with longing interest in administrative and management sector, shipping and transportation industry as well as Logistics and supply chain. I am an ardent learner with excellent communication and execution skills. I am committed on activities that increased several areas of my working environment as well as strive for excellence, have a cooperative spirit, compassionate and enjoy working in a fast paced environment where getting things done is a high priority. I have a accumulated years of work experience across administrative, Logistics and shipping sector. I started as a Reach Stacker operator (RS) and proceeded to Rubber Tyre Gantry (RTG) operator and cargo supervisor. During this process, I accumulated a lot of skills which have sharpened my communication skills, business knowledge, time management and analytical mind skills while working on tasks. Also, My strength lies in my ability to learn as I work, I am always ready to learn about new spaces and industries that I am yet to be familiar with which requires paying attention to details, organizational skills, accountability and empathy. I am currently undergoing my MSc program in International Business to develop my skills in an international environment and I am currently looking towards Procurement, Logistics and supply chain or the shipping industry at large as well as Marketing and Administrative sectors. I am very zealous about the success of moving goods from one location to the other, gender equality, project management, poverty alleviation and voluntary services. My technical skills and expertise are; Communication skills which includes interpersonal communication, Client relationship and management, problem solving skills, analytical skills, negotiation, project management, Microsoft excel and power point presentation and community services and engagement.
- Greeting and Welcoming Guests: Serving as the first point of contact, warmly welcoming guests as they arrive and ensuring they feel comfortable at all times. - Check-in and Check-out Procedures: Managing the registration process, verify guest information, distribute room keys, and process payments during check-in and check-out. - Reservation Management: Handling booking inquiries, manage room reservations, and update availability records to ensure accuracy. - Telephone and Email Communication: Answering phone calls, responding to emails, and providing information regarding room rates, hotel amenities, and local attractions. - Administrative Duties: Maintaining records, manage paperwork, and use office software (such as MS Office, Outlook and MEWS) to organize daily tasks. - Customer Service and Problem Resolution: Addressing guest complaints or issues promptly, ensuring a positive experience even when challenges arise. - Coordination with Other Departments: Liaising with housekeeping, maintenance, and management to communicate guest needs and ensure smooth operations. - Security and Safety: Monitoring guest access, maintain confidentiality of guest information, and uphold the safety protocols of the property. - Multitasking and Time Management: Efficiently juggling multiple tasks, particularly during busy periods, while maintaining a friendly and professional demeanor. -Cleanliness: Making sure that the reception and walking areas are always neat and tidy.
- Stock Management; Checking inventory levels, restocking shelves, and reporting shortages. - Ensuring quality control and the accuracy of picked items and inspecting products for damage. - Use of Equipment ; Operating pallet jacks or scanners to facilitate order processing. - Adhering to warehouse safety regulations compliance and wearing proper protective equipment. - Collaborating and working with warehouse teams to ensure smooth and timely order fulfilment.
-Marketed products and services to prospective clients through calls and email marketing. -Responsible for scheduling meeting, visit clients and explain the company’s services in modules as well as gain projects for the company. -Managed and maintained relationships with clients. -Detailed clients with personalized advise, built rapport and provided quick responses to their inquiries.
- Resolved customers’ questions, build customers’ loyalty by providing adequate and detailed information and solution. - Worked as a first point of contact for customers, as well as further inform them about our menu and products. - Updated, created and edited contents across various social media channels, taking orders and engaging with followers and potential customers. - Selected, developed, managed and oversaw inventory ordering processes, in order to create maximum profit.
-Worked as the first point of contact for customers and to further inform them about the procedures and steps to follow. -Managed customer’s complaints, identify, investigate, analyze, and respond to their needs. -Followed designed and mapped out plans as well as meet objectives. -Met objectives by codifying and monitoring tasks, cases and complaints on salesforce database. -Built customer loyalty by providing adequate and detailed information as well as solution. -Carefully gathered feedbacks to further guide, improve and define the product roadmap. -constant used of tools to ensure third party companies are efficiently working towards improving Business processes. -Managed incoming calls, live online chats, professional emails and web forms. -Handled questions related to warranty, goodwill, dealership locations, cars etc.
-Worked with the Director of International Business Development to meet objectives in terms of quality, number, and diversity of candidates enrolment. -Managed E-mails, which involves the tracking and responding to emails in a streamlined and efficient manner. -Application and document verification. -Drafted created and reviewed contents for the school's brochure, emailing list and website, making sure it aligns with its mission, vision and goals as well as respond to applicants' queries. -Participated in meetings with different delegates from different regions. -Carried out benchmark on the school's competitors as well as preferring possible solutions. -Organized and anchored recruitment and open day events of prospective students. -Engaged in cold calling and candidate follow up. -Assisted in facilitated the enrolment of qualified international students into different programmes. -Provided support for prospective students/ applicants prior to their journey, during and after admission. -Assured maximum applications in line with targets. -Attended and organized online and local events, webinars and conferences. -Shared and built relationship with English and French-speaking leads and applicants. -Assured data entries, calls and mails were well carried out.
-Parked the RTG according to the Traffic Management Plan and Yard Supervisor and equipment handling instructions. -Organized and optimize the delivery of equipment on site, in accordance with the requirement of the planning department -Operated rubber tyre gantry cranes to load and unload containers to and fro internal and external road trucks in the port. -Handled the containers with care (Avoid Rough handling on Trucks). -Performed equipment pre-check at beginning and after each shift to ensure that all the parts are operating properly and for safety precaution. -Operated the RTG safely according to the received instructions or information from the Yard Supervisor and terminal operating system (TOS) while carrying out all RTG activities (Discharge, load, Re-Stow, Etc.). -Assured achieving all agreed targets of productivity with no Accident. -Identified and reports any safety problems, malfunctions, or damage to quay crane equipment, before, during or after the shift. -Assisted in the training of employees in the Operation of the RTG as required by Management. -Reported all the defects as and when noticed to yard Supervisor & Technical RTG team. -Followed safe operating procedures and instructions, preventing any injury to persons, or damage to containers and other equipment and property. -Maintained the operator's cabin and lifts in a clean and tidy condition at all times. -Achieved operational efficiencies within the parameters of the equipment's capacity. -Instant data entry of containers movement into VMT. -Reported immediately any damage sustained by the vessel, RTG Crane, container and/or any other equipment during operations. -Maintained continuous operation by using "hot seat" changeover at shift changeover times and for operator rest break changeover.
-Carried out duties and tasks in an efficient, productive manner. -Organized and optimize the delivery of equipment on site, in accordance with the requirement of the planning department -Operated the Reach stacker in loading / Shifting in the stack / housekeeping activity for containers to and from the yard for vessels operations and serving the land side customers for deliveries etc as per work order queues in a safe manner. -Identified and reports any safety problems, malfunctions, or damage to yard handling equipment, before, during or after the shift. -Inspected equipment at beginning of shift to ensure that all of the parts are operating properly. -Followed safe operating procedures and instructions, preventing any injury to persons, or damage to containers and other equipment and property. -Made use of only approved and appropriate PPE.
-Acted as the first point of contact, attending to over 1000 phone calls, correspondences and emails. -Scheduled the executive manager’s important meetings and deadlines. -Managed budget and expenses as well as performing document management. -Oversaw and monitored day-to-day business operations, interacting with external partners, improving business and employee performance, negotiating contracts, and analyzing financial data. -Introduce and implement innovative short and long-term business goals. -Negotiated and approved agreements with internal and external stakeholders as well as harmonized organizational activities. -Served as a hub of communication for the team, suppliers and clients as well as organizing events and conferences. -Managed accounts and bookkeeping. -Accepted all letters and packages and distributed them to their appropriate departments and tracking divisions initiatives.
-Generated sales leads through business directories, clients’ referrals and demonstration of brand knowledge, promotions and marketing. -Managed customer service (addressed customers complaints and doubt), logistics and supply chain. -Generated average year on year increase in revenue of €3000, in total of €9000 from 2018-2021. -Participated in the daily operations, planning and strategies. -Marketed products to prospective clients on social media through my social media handles. Here are my significant achievements as an entrepreneur; -Generated business online presence, leading to one of best skincare and herbal tea brand in Nigeria. -Developed online presence through creating online advertisements and marketing via graphics/flyers designs and brand promotions.
- Demonstrated brand and product knowledge based on training, environment and competitive updates. - Made sure to assist in keeping the environment clean at any given opportunity. - Responded to customer complaints and provide detailed product explanations. - Uncovered new sales leads through word-of-mouth and referrals. - Contributed to team efforts by achieving results.