Arshdeep Jhanji
I have hands-on high street retail experience as a shop assistant, excelling in customer service, transaction processing, and stock management. Adaptable in fast-paced environments, I handle complaints and support sales with strong product knowledge. Fluent in English, Punjabi, and Hindi.
Directed social media advertising campaigns, streamlining budgets and targeting to enhance reach and effectiveness. Formulated and executed social media strategies to elevate brand visibility and engagement across diverse platforms. Oversaw daily content creation, scheduling, and community interaction to cultivate a positive online presence. Interacted with followers, addressing queries promptly to elevate customer service standards. Created high-quality social content, ensuring consistency with brand voice and messaging. Collaborated with digital marketing team to optimise content creation and marketing delivery. Engaged with followers, addressing comments and queries promptly in brand style and tone. Analysed current social media trends and audience preferences to optimise post performance. Formulated strategic plans to secure new business and enhance client service.
Processed customer transactions accurately, handling cash, credit cards, and vouchers with diligence. Maintained stock levels by conducting regular inventory checks and restocking shelves as necessary. Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets. Assessed customer product budget and requirements through consultations.