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Stella Helene Haagensen

I'm a 2nd year student with broad costumer service experience. I'm enthusiastic, professional, positive and driven!
About

I bring hands-on shop floor experience from The Balloon Company, confidently managing orders, customer service, and multitasking in fast-paced retail settings. Adaptable across various retail tasks, I thrive in dynamic environments and am flexible with schedules, ensuring excellent service and smooth store operations.

Previous Brands
KUMI
The Balloon Company
Vacational Studies
Work Experience
Server/Host/Barista
Mar ‘24 - Sep ‘25
KUMI

At Kumi, I took on different responsibilities around the restaurant and learned how to work dynamically to ensure that everything functioned well in a busy environment. I developed skills behind the bar, serving tables and arranging the seating plan for the day or evening. I also gained experience in working at brand events and taking care of private parties.

Sports & Social Staff Member
Jul ‘23 - Jul ‘25
Vacational Studies

I spent 4 weeks working in a team to organise the sporting and social events for a group of 10-18 year olds at a summer language course in the South of England. Here I learned to be a team player and manage expectations from the students, teachers and parents in planning events. Here, I also learned safeguarding and First Aid.

Assistant in Decoration & Retail
Feb ‘22 - Mar ‘24
The Balloon Company

At the Balloon Company, I took, designed and made orders of balloon decorations both online and in-store. I learned how to work independently and multitask efficiently through managing orders while still taking care of customers in the shop.

Retail Experience
Work Environment
Shopping centre
High street store
Responsibilities
Greeting
Upselling
Cash register
Transactions
Online orders fulfilment
Returns & Exchanges
Client Advising
Client Help
Complaint handling
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Packaging
CRM
Languages
English - Native
Norwegian - Native
Swedish - Fluent
French - Work Proficiency
Arabic - Basic