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Reuben Oladele

Retail Sales Assistant
About

Experienced in retail and hospitality, I excel in customer service, POS systems, and cash handling. Adept at creating welcoming atmospheres to boost sales and proficient in fast-paced environments. Looking to leverage my skills in a dynamic retail role.

Previous Brands
IMG - Winter wonderland
HAP Recruitment
Constellation
PoliceNow Graduate scheme
Work Experience
Brand Ambassador
Dec ‘23 - May ‘24
PoliceNow Graduate scheme

• Crafting engaging and informative social media advertisements to effectively highlight the e benefits of the programme. • Organised and successfully executed recruitment events with the intention of raising awareness about the opportunities the graduate scheme provides. • Construct presentations and adapted them to engage audiences of varied backgrounds and ages that promote the graduate scheme to students and people. • Adapted o engage audiences of varied backgrounds and ages. • Improved my adaptability and strong networking skills when engaging with students from various backgrounds. • Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations. • Worked flexibly to meet demands of changing campaigns. • Answered questions and offered advice on available products and services. • Promoted products and services to target audience through strategic marketing campaigns.

Bartender /Sales assistant
Nov ‘23 - Jan ‘24
IMG - Winter wonderland

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. • Welcomed customers with friendly conversation and fun atmosphere. • Maintained bar stocks, proactively replenishing them daily as necessary. • Completed end-of-day cleanup to reset bar for next day. • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. • Memorised orders in loud and busy environments to maintain speedy service at peak times. • Input orders into register, calculated bills and collected payments. • Supported team members with other task in the venue making sure work ethic was meeting the brands standards of proficiency and efficiency.

Retail cashier
Jul ‘23 - Aug ‘23
HAP Recruitment

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout. • Kept checkouts areas and general bar clean and orderly. • Counted change correctly and issued customer receipts. • Greeted customers entering bar and responded promptly to customer needs. • Resolved customer complaints and answered queries about bar products. • Delivered outstanding customer service with proactive sales and listening skills. • Completed opening and closing procedures each day. • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times. • Used cash registers and POS systems to request and record customer orders and compute transactions. • Checked notes carefully to spot counterfeit currency. • Recommended products and services to customers based on requirements. • Checked customer ID when selling age-restricted items, following bar policy.

Bartender/ Waiter
Jul ‘22 - Now
Constellation

• Worked at various venues including ; Kia oval cricket ground , Chelsea football stadium , Tottenham Hotspur football stadium , O2 arena , Epsom Race course and Newbury Race course • Improved communications and organisational skills while taking customers' orders resulting in a 20% increase in overall customer satisfaction • Sharpened time management and pressure-handling abilities through efficiently managing multiple demands and customers order in a fast-paced environment • Strengthened teamwork skills and demonstrated self-reliance within the team environment. • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues. • Maintained bar stocks, replenishing daily as necessary. • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits. • Checked customer IDs to confirm age before selling age-restricted products. • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level. • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service. • Collected payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Retail Experience
Retail Category
Other
Work Environment
Other
Responsibilities
Greeting
Client Help
Cash register
Transactions
Upselling
Client Advising
Packaging
Returns & Exchanges
Stockroom management
Store Maintenance
Open/closing store
Product setup
Recommendations
Toni Montana
Direct manager - Manager , Constellation
Jul 2022 -

Whilst working with Reuben he exhibited all these qualities under my tutelage: Friendly and Approachable: he had a warm, welcoming attitude to making customers feel comfortable. - Attentiveness: he was aware of customers' needs, even in a busy environment, ensuring a positive experience. - Patience: he handled difficult customers or complex orders Product Knowledge - He understood the selection of Beverage types: Knowledge of different types of alcohol and mixers. - Multitasking: He showed the ability to handle multiple orders at once, especially during peak hours with high demand. - Time Management: he efficiently managed time to serve customers quickly without compromising quality. - Cleanliness: he was good at keeping the bar area clean and organized. - Cash Handling: he was proficient in handling payments and using POS systems. - Inventory Management: he understood stock levels and knew when to restock. - Collaborative: he worked well with other staff members. - Clear Communication: He showed effective communication with customers and other staff members to ensure smooth operations. - Handling Complaints: he had the ability to de-escalate situations and resolve customer complaints calmly and effectively. - Adaptability: he was very flexible and able to adapt to unexpected situations, such as sudden surges in customers or equipment failures. - Neat Presentation: He maintained a clean and professional appearance, adhering to any dress codes or uniforms. - Professional Conduct: during service he held the bar’s standards and reputation through appropriate behavior at all times. - Enthusiasm for the Job: he showed passion as a bar staff as someone who enjoyed their work . - Willingness to Learn: he showed continual learning, whether it’s new drink practices or customer service techniques. - Endurance: he had the ability to stand for long periods and maintain high energy levels throughout shifts. - Strength: he was also able to lift heavy items, like kegs or crates of bottles, when necessary. - Responsible Alcohol Service: he understood the importance of serving alcohol responsibly and recognized when to refuse service.

Languages
Spanish - Work Proficiency
French - Work Proficiency
English - Native
Yoruba - Fluent
Education & Training
University of Birmingham
‘22 - ‘24
Bachelor of Arts
St Edward's School Oxford
‘20 - ‘22
International baccalaureate,