Experienced in retail and hospitality, I excel in customer service, POS systems, and cash handling. Adept at creating welcoming atmospheres to boost sales and proficient in fast-paced environments. Looking to leverage my skills in a dynamic retail role.
• Crafting engaging and informative social media advertisements to effectively highlight the e benefits of the programme. • Organised and successfully executed recruitment events with the intention of raising awareness about the opportunities the graduate scheme provides. • Construct presentations and adapted them to engage audiences of varied backgrounds and ages that promote the graduate scheme to students and people. • Adapted o engage audiences of varied backgrounds and ages. • Improved my adaptability and strong networking skills when engaging with students from various backgrounds. • Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations. • Worked flexibly to meet demands of changing campaigns. • Answered questions and offered advice on available products and services. • Promoted products and services to target audience through strategic marketing campaigns.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. • Welcomed customers with friendly conversation and fun atmosphere. • Maintained bar stocks, proactively replenishing them daily as necessary. • Completed end-of-day cleanup to reset bar for next day. • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. • Memorised orders in loud and busy environments to maintain speedy service at peak times. • Input orders into register, calculated bills and collected payments. • Supported team members with other task in the venue making sure work ethic was meeting the brands standards of proficiency and efficiency.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout. • Kept checkouts areas and general bar clean and orderly. • Counted change correctly and issued customer receipts. • Greeted customers entering bar and responded promptly to customer needs. • Resolved customer complaints and answered queries about bar products. • Delivered outstanding customer service with proactive sales and listening skills. • Completed opening and closing procedures each day. • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times. • Used cash registers and POS systems to request and record customer orders and compute transactions. • Checked notes carefully to spot counterfeit currency. • Recommended products and services to customers based on requirements. • Checked customer ID when selling age-restricted items, following bar policy.
• Worked at various venues including ; Kia oval cricket ground , Chelsea football stadium , Tottenham Hotspur football stadium , O2 arena , Epsom Race course and Newbury Race course • Improved communications and organisational skills while taking customers' orders resulting in a 20% increase in overall customer satisfaction • Sharpened time management and pressure-handling abilities through efficiently managing multiple demands and customers order in a fast-paced environment • Strengthened teamwork skills and demonstrated self-reliance within the team environment. • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues. • Maintained bar stocks, replenishing daily as necessary. • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits. • Checked customer IDs to confirm age before selling age-restricted products. • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level. • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service. • Collected payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Whilst working with Reuben he exhibited all these qualities under my tutelage: Friendly and Approachable: he had a warm, welcoming attitude to making customers feel comfortable. - Attentiveness: he was aware of customers' needs, even in a busy environment, ensuring a positive experience. - Patience: he handled difficult customers or complex orders Product Knowledge - He understood the selection of Beverage types: Knowledge of different types of alcohol and mixers. - Multitasking: He showed the ability to handle multiple orders at once, especially during peak hours with high demand. - Time Management: he efficiently managed time to serve customers quickly without compromising quality. - Cleanliness: he was good at keeping the bar area clean and organized. - Cash Handling: he was proficient in handling payments and using POS systems. - Inventory Management: he understood stock levels and knew when to restock. - Collaborative: he worked well with other staff members. - Clear Communication: He showed effective communication with customers and other staff members to ensure smooth operations. - Handling Complaints: he had the ability to de-escalate situations and resolve customer complaints calmly and effectively. - Adaptability: he was very flexible and able to adapt to unexpected situations, such as sudden surges in customers or equipment failures. - Neat Presentation: He maintained a clean and professional appearance, adhering to any dress codes or uniforms. - Professional Conduct: during service he held the bar’s standards and reputation through appropriate behavior at all times. - Enthusiasm for the Job: he showed passion as a bar staff as someone who enjoyed their work . - Willingness to Learn: he showed continual learning, whether it’s new drink practices or customer service techniques. - Endurance: he had the ability to stand for long periods and maintain high energy levels throughout shifts. - Strength: he was also able to lift heavy items, like kegs or crates of bottles, when necessary. - Responsible Alcohol Service: he understood the importance of serving alcohol responsibly and recognized when to refuse service.