Enthusiastic and hard-working, high-level executive assistant with 10+ years of experience. Possessing a very positive and upbeat personality, excellent communication skills, strong attention to detail and proven experience of supporting Director and C-Suite level. A self-motivated team player who is passionate, dedicated and reliable with the ability to work both individually and as part of a team. Confident in handling highly sensitive information, and working within a high-pressure, energetic environment; with experience being a resilient team member in tough economic periods. Advanced Microsoft Office, Word, Powerpoint and Excel Skills, with a good command of English language and grammar. Touch-typing speed of 60wpm; and excellent minute-taking and proof-reading skills.
• Representation. To be the CMO & Marketing/Comms Director’s first point of contact and ambassador for Mulberry. Have a good knowledge of the businesses strategy and contacts to deal efficiently with or refer enquiries (both external and internal) in a discreet and highly professional manner • Diary management. Full management of both the CMO & Marketing/Comms Director’s diary. Monitor and prioritise their workload, delegate and action tasks where necessary to help meet deadlines • Business and personal travel arrangements. Plan and manage the CMO & Marketing/Comms Director’s travel itineraries including arranging travel and accommodation • Event management. Organise any hosted meetings and events as necessary • Expenses. Collate, manage and ensure prompt payment of expenses • Enquiries and Correspondence. Screen telephone calls, manage enquiries/requests and handle them accordingly. Deal with both email and verbal correspondence on behalf of the CMO & Marketing/Comms Director’s, keeping them informed of any urgent matters and following up on actions. • Projects. Participate in projects including preparation and compilation of presentations • Meetings. Arrange meetings as requested. Issuing a complete agenda in advance and take minutes where necessary. • Greeting. Meet and greet visitors at all levels of seniority • Personal Admin. Complete personal tasks as requested • Other. Ad-hoc support to the wider Marketing team i.e. team presentations & reports, team planning, travel admin, expenses
• Representation. To be the Marketing/Comms Director’s first point of contact and ambassador for Mulberry. Have a good knowledge of the businesses strategy and contacts to deal efficiently with or refer enquiries (both external and internal) in a discreet and highly professional manner • Diary management. Full management of both the CMO & Marketing/Comms Director’s diary. Monitor and prioritise their workload, delegate and action tasks where necessary to help meet deadlines • Business and personal travel arrangements. Plan and manage the CMO & Marketing/Comms Director’s travel itineraries including arranging travel and accommodation • Event management. Organise any hosted meetings and events as necessary • Expenses. Collate, manage and ensure prompt payment of expenses • Enquiries and Correspondence. Screen telephone calls, manage enquiries/requests and handle them accordingly. Deal with both email and verbal correspondence on behalf of the CMO & Marketing/Comms Director’s, keeping them informed of any urgent matters and following up on actions. • Projects. Participate in projects including preparation and compilation of presentations • Meetings. Arrange meetings as requested. Issuing a complete agenda in advance and take minutes where necessary. • Greeting. Meet and greet visitors at all levels of seniority • Personal Admin. Complete personal tasks as requested • Other. Ad-hoc support to the wider Marketing team i.e. team presentations & reports, team planning, travel admin, expenses
• Providing full diary management across CPO, General Counsel and Property director, including inbox management. Ensuring I am up to date with everything on a daily basis, and ready to react to anything new. • Providing full administrative support to the rest of the teams i.e. People, Property and Legal teams. • Being proactive in my approach to inbox and diary management. Looking ahead to manage meetings efficiently, foreseeing any issues in advance and handling these quickly and efficiently, with minimal disruption. Remaining resilient to last minute changes. • Collating, formatting & distributing the fortnightly board papers for Property meeting, to all stakeholders. Including the distribution of minutes after the fact. • Handling and managing highly sensitive and confidential information on a daily basis. • General administrative duties – typing up of correspondence, maintenance of electronic filing systems, managing incoming post inboxes. • Working in cohesion with other PAs across the business, to provide cover where required, & build strong working relationships. • Organisation of Strategy days. Managing all travel, venue, equipment, running order, collation of presentation etc. • Assisting Legal dept with all administrative duties; setting up new suppliers, creating & managing purchase orders as well as online filing management through the use of Mail Manager system. Ensuring all vital emails are saved & archived. • Managing all directors Expenses. Collating receipts & completing the necessary paperwork in the timeframes given for both petty cash & also company credit card statements. • Managing & organising all, if any, business travel relating to both my Directors & also the teams. • Assistance with internal projects. Creating & re-formatting presentations & internal documents. • Managing all organisational charts. Ensuring they are kept up to date, and distributed accordingly. • Handling & managing confidential information in a professional manner.
To manage everyday business and personal demands; provide full administrative support to the interim Chief Financial Officer. • Full diary management for the Interim CFO • Collate & distribute monthly PLC & Executive board reports • Completion of Interim & Full Year results, including roadshows • Typing of Executive PLC & Board meeting minutes • Complete diary management, for both business and private needs • General administrative duties – typing up of correspondence, maintenance of the paper and electronic filing systems, managing the post, ensuring the contact databases are up to date • Monitor emails (inbox and sent items) to keep up to date with ongoing activity and action accordingly • Working in cohesion with the other department PA and to provide cover when absent or on annual leave. • Organisation of Strategy Away sessions (travel, venue, equipment, accommodation, meals, typing up of agendas, minutes, etc) • Assisting legal counsel with AGM • Any Ad Hoc duties as required; Managing meetings for the Non-Executive Directors • All business travel arrangements for Interim CFO • Expenses – collating receipts and completing paperwork for petty cash, foreign currency and credit card statements in relation to the business • Setting up and managing purchase orders for registered suppliers in relation to the business
• To manage everyday business and personal demands; provide full administrative support to the Finance Director and Company Secretary in all aspects. • To manage everyday business and personal demands; provide full administrative support to the Digital Commercial Director • Administration o Full diary management for the Finance Director & Digital Commerce Director, including both business and private needs o Collate, upload & distribute monthly PLC & Executive board reports; whilst also organising all committee meetings and ensuring all members receive updated dates/time in advance. o Completion of Interim & Full Year results, including roadshows o Typing of Executive & PLC Board meeting minutes o General administrative duties – typing up of correspondence, maintenance of the paper and electronic filing systems, managing the post, ensuring the contact databases are up to date, o Monitor emails (inbox and sent items) to keep up to date with ongoing activity and action accordingly o Working in cohesion with a team of 2 PA’s to the Directors across Ted Baker and to provide cover when absent or on annual leave. Full cover to the COO every Friday. Full holiday cover for the CEO And Founder when his PA is absent or on holiday o Organisation of Strategy Away sessions (travel, venue, equipment, accommodation, meals, typing up of agendas, minutes, etc) o Copyright infringements – keeping track of correspondence o Assisting legal counsel with AGM o Any Ad Hoc duties as required - managing the Non-Executive Directors, in relation to Committee/PLC meetings, and meetings when in the office. Travel o All business travel arrangements for Finance Director & Digital Commerce Director Financial o Expenses – collating receipts and completing paperwork for petty cash, foreign currency and credit card statements in relation to the business o Setting up and managing purchase orders for registered suppliers in relation to the business
• Extensive diary management; taking a proactive approach to diary management, co-ordinating and prioritising meetings according to importance. • Managing inbox and produce emails on behalf of the Director. • Prioritising and managing all internal and external calls to the Director in a professional and efficient manner. • When the Director is out of the office, deal with requests and queries in a timely manner without specific direction. Use own judgment to take appropriate action/speak to the relevant people and follow up on action taken. • Supporting the Director with managing the critical path for key projects/brand initiatives, where applicable. • Supporting the Director and wider team with Budget management - (raising purchase orders, tracking invoices, personal expenses reporting, providing regular updates on budget status, flagging opportunities and risks). • Producing PowerPoint and Keynote presentation on a regular basis. • General typing (e.g. agendas, reports, general correspondence). • Booking & coordination of all Travel Arrangements - Air/Rail/Hotels/Visa's • Project managing any office related activities i.e. office moves, away days, team events. • General administration such as post, booking taxi's, arranging gifts/flowers, updating floor contact lists, sourcing other venues for meetings and away days. • Working as a team player, building and maintaining positive relationships
- An understanding of the team’s priorities including extensive diary management. This involves organising travel (including itineraries), client and internal meetings, lunches and dinners. - Organisation of internal and external events including client entertaining and network events. - Effective “gate keeping”: managing all incoming communication (including phone calls, voicemail and e-mail), efficiently establishing priorities and ensuring that all correspondence and enquiries are processed in an accurate, professional and timely manner. - Creation of PowerPoint presentations and pitches from scratch to a high standard. - Creation of Excel documents from scratch to a high standard. - Preparation of outgoing correspondence and various other documents (including mailshots). - Typing, amending, formatting and binding reports. - Collation and distribution of external client publications using a tailored marketing programme. - Full management of filing/e-filing. - Meet and greet clients, including booking meeting rooms, equipment and organising refreshments - Communicate with the team, ensuring a high level of awareness of current priorities and whereabouts. - Travel and expenses management. - Some assistance on a personal basis.
Temporary assignment as Personal Assistant to the VP of Capital & Facilities at HCA Healthcare UK.
Working across the Contract Services team (which provides procurement and contract advice and works in dispute resolution) with a key focus on providing PA support to three Directors and supporting a large team of contracts and dispute specialists. - Complex diary management and email inbox management - Strong audio and dictation skills, including all general correspondence, emails and preparation of report documentation - Arrange internal/external meetings and events - Proactively manage, maintain and update the marketing database with new client contact and lead information - Attend director’s meetings and team meeting and produce actions lists or minutes. - Arrange Client meetings and co-ordinate calendars - Provide document generation, formatting and presentation support (e.g. reports, letters, presentations) - Support the preparation of monthly team meeting presentations - Support the recruitment process - Organise internal performance review process for the team - Support in business development and marketing (e.g. conduct research and update databases) - Organise travel and accommodation - Organisation of client lunches and corporate hospitality - Completing expense claims for Directors - Respond to telephone queries and take messages - Arrange couriers and assist with outgoing mail - Monitor the team’s holiday records - Help arrange social events for the team - Organise filing system, occasional photocopying, binding and general type duties where required - Providing additional support/cover for other PA/Team Secretaries as and when required - Seek to gain enhanced skills, continued self improvement and greater competency levels than the minimum required for the position - Submit weekly timesheets using the in-house system. - Deal effectively and professionally with all callers and visitors to the premises - Develop excellent working relationships with suppliers involved in the provision of services - Represent Turner & Townsend professionally at all times
• Provide support to the Client Management team by producing high quality business review meeting packs. Responsible for reviewing current processes and making suggestions for changes to improve format and content of these packs. • Understand and utilise MagNET sales system to pull sales figures and other retail KPIs • Understand and identify performance trends. • Responsible for accurate reporting of figures and presentations. • Responsible for the training of producing a business review pack to relevant supports through the business. • Collate information from Leasing, Marketing and Retail sources – interpreting, recording and summarising the input. • Print and bind presentations for board level meetings. • Organise national and international travel arrangements for the Client Management team. • Process expenses. • Support ad-hoc financial analysis and reports. • Collate, check and carry out administrative duties to support the Microsoft Dynamics CRM system: • Monitor sending of weekly rankings and monthly MG News • Co-ordinate and follow up audits with external retail Centre’s and the internal department. • Run regular audits on the system to ensure accuracy of data available. • Be directly responsible for audits of 10 Centres, auditing their contacts, companies and MG units with them • Manage the Client Management Inbox and scan calls when necessary. • Support non-IT related queries from MG team regarding CRM • Support pulling of invitation lists for key events. • Support training programmes on CRM with users across the business • Suggest improvements to CRM system • Support in the roll out of and training on the new CRM system across the business in 2015.
• Provide administration support to team within the department by managing weekly/day to day activities and acting with pace to deliver high standards on time. • Building effective relationships with colleagues and suppliers to deliver success. • Implementing and monitoring effective sample management to ensure a clean, tidy and organised working environment. • Negotiating and liaising with suppliers to agree on cost prices and cross examining costings to meet heightened department margin targets. • Working closely with Buyer and Designer in range build sessions to help build a successful future range. • Working closely with Buyer, during the lengthened absence of team members to work on and above my level to consistently deliver a full range, and achieve margin targets. • Ensuring I am always on hand to be everyones first point of call within the department • Setting myself up to lead all other BAA’s on the department, helping to organise events, liaise with each other during times of uncertainty and ensuring we work closely as a team to ensure tasks are completed by the deadline. • Organise external/internal Staff and Client meetings. • Assisting on Adhoc projects as requested by the Directors. • Setting up International conference calls across multiple time zones and answering the telephones. • Meeting room management • Arranging Taxi and couriers • Keep track of all the departments holiday’s and sickness records.
• Provide administration support to Buyer and Assistant buyer within department. • Daily liaison with suppliers to maintain on time deliveries, and control any departmental issues, as well as maintain solid working relationships. • Daily contact with merchandisers and allocators to resolve any departmental issues and ensure orders are delivered and available on time. • Liaising with other departments to ensure projects are completed. • Accurate management of the critical path to ensure on time deliveries, as well as provide critical information to suppliers by deadlines given. • Management of fit sessions – chasing samples, working closely with technologist, recording comments and relaying information back to suppliers. • Maintaining a tidy department – returning unwanted samples to suppliers, and maintaining the upkeep of sample cupboard. • Ensuring all web descriptions are written and uploaded on time. • Analysing daily sales information and gathering relevant product to provide support to Buyer and Assistant Buyer for Monday morning trade meetings. • Managing approvals and ensuring comments are returned to suppliers in a timely manner to maintain the critical path. • Send out order confirmations to suppliers. • Preparation for sign off meetings – gathering relevant product, and setting up on time to ensure a smooth meeting. • Liaison with divisional managers.
3 Week Work Placement via College. *Aiding in the development of profitable and commercial ranges *Supporting the assistant buyer with administration *Managing samples *Managing fit sessions *Collating product information and images for selected products *Updating and maintaining product information on product systems Handled incoming and outgoing post, Maintaining upkeep of range room and clearing out old sample stock. Helping manage the filing cabinets whilst sitting in on product fit sessions and working with designers and helping put together trend boards.
- Meeting and greeting all guests to the clinic, ensuring they are well looked after. - Liaising with patient coordinators and surgeons to ensure that each day goes as planned. - Opening, sorting and categorising all incoming information to the clinic and getting it to the appropriate people in a timely fashion. - Processing all outgoing communication in the form of emails, letters, voice messages or other forms of communication. - Using the Outlook diary scheduling appointments, meetings and any other events for the Patient Coordinators and Surgeons. Liaising with Head Office where required. - Duplicating, filing, recording and logging of data shared between departments. - Answering phones, providing information and processing messages. - Supervising any support staff and ensuring all office policies and procedures are being implemented. - Maintaining the clinic environment, ensuring that the place is tidy and that all is in working order. - The role will also require assisting in local brand awareness and lead generation
The role of a Branch Secretary / Administrator is for someone who will be prepared to take up the different challenges that each day brings; it is a varied and challenging role. You will need to manage your time carefully to ensure you achieve all your tasks throughout the day. Your professionalism will have an important influence on clients' opinions of Acorn. As such, you will have a direct impact on the success of our business, every single day. Key responsibilities and activities will include: - Providing an accurate and efficient administrative/secretarial service to all staff within the office - Undertaking office reporting systems in an efficient and competent manner - Handling correspondence in accordance with manager's instructions - Providing support to management by undertaking non-sales-related tasks - Providing support to other team members by undertaking frontline telephone and face-to-face sales support when required - Cost control of stationery - Complying with company's standard procedures and all statutory legislative measures affecting estate agencies, financial services and health and safety at work