Han Gao
Experienced Associate Sales Consultant with demonstrated 3 years of working in the Luxury retail industry. Skilled in Communication, Customer Relationship Management (CRM). Multicultural background with language speaking in English, French,Chinese and limited German. Strong Sales and Marketing professional graduated from the University of Bristol(UK), Montpellier Business School (France) and La Trobe University(Australia).
• Customer Focus: Proactive customer outreach, advice, and secure sales in the client's language; demonstrations for international clients; • Group Management and Reservations: Group creation and reservation management; reception and communication with tour guides. • After-Sales Service: Providing customer service and after-sales support; communicating sales promotion suggestions to the department head. • Marketing Strategy: Supporting and assisting with marketing activities for the Chinese market, with a focus on B2B and B2C target groups.
• Customer Relation Management: In charge of CRM of fashion watches and luxury jewellery department, worked closely with existing customers to understand their needs; • Customer Satisfaction and Loyalty: Responded to customer questions from a detailed understanding of products; Ensured the installation and replenishment of products, while respecting the visual recognition of commercial space; • Teamwork Spirits: Participation in qualitative and quantitative business goals through respect and effective communication;
• Event-co-ordination: Arranged and coordinated press conferences, and plan events to increase the awareness of the brand; Worked with key internal role-players to brainstorm content ideas; • Media Operation and Maintenance: Developed and implemented a communication strategy that includes media outreach and social media content creation; • Project Analysis: Analysed project scope with competitive analysis and customer interviews and feature requests; Collaborated with a team to work cross-functionally with software and marketing teams to align marketing messaging with the project scope;
• Customer Focused: In charged of consulting and response to questions from regional clients(Europe shops and reseller); Deal with call-backs, follow up and provide solution to customer complaints; • Process Following: Coordinated and ensured process of product shipment with logistics, and marketing departments; Accomplished other necessary duties as assigned by superior leaders; • Data Analysis: Responsible for daily /weekly/monthly working records, feedback data statistics, and analysed reports;