Han Gao
I bring three years’ experience in luxury retail, specialising in customer relationship management and sales for fashion and jewellery brands. Fluent in English, French, Mandarin, and conversational German, I excel in delivering personalised service and adapting to fast-paced, multicultural retail environments.
• Customer Focus: Proactive customer outreach, advice, and secure sales in the client's language; demonstrations for international clients; • Group Management and Reservations: Group creation and reservation management; reception and communication with tour guides. • After-Sales Service: Providing customer service and after-sales support; communicating sales promotion suggestions to the department head. • Marketing Strategy: Supporting and assisting with marketing activities for the Chinese market, with a focus on B2B and B2C target groups.
• Customer Relation Management: In charge of CRM of fashion watches and luxury jewellery department, worked closely with existing customers to understand their needs; • Customer Satisfaction and Loyalty: Responded to customer questions from a detailed understanding of products; Ensured the installation and replenishment of products, while respecting the visual recognition of commercial space; • Teamwork Spirits: Participation in qualitative and quantitative business goals through respect and effective communication;
• Event-co-ordination: Arranged and coordinated press conferences, and plan events to increase the awareness of the brand; Worked with key internal role-players to brainstorm content ideas; • Media Operation and Maintenance: Developed and implemented a communication strategy that includes media outreach and social media content creation; • Project Analysis: Analysed project scope with competitive analysis and customer interviews and feature requests; Collaborated with a team to work cross-functionally with software and marketing teams to align marketing messaging with the project scope;
• Customer Focused: In charged of consulting and response to questions from regional clients(Europe shops and reseller); Deal with call-backs, follow up and provide solution to customer complaints; • Process Following: Coordinated and ensured process of product shipment with logistics, and marketing departments; Accomplished other necessary duties as assigned by superior leaders; • Data Analysis: Responsible for daily /weekly/monthly working records, feedback data statistics, and analysed reports;