With extensive experience in creating exceptional customer experiences, I excel in dynamic retail settings. Skilled in product demos and client advising, I ensure operational efficiency through effective store management and inventory control while fostering a welcoming environment for all customers.
• Delivered personalised service to an average of 150 weekend customers to enhance their dining experience, which resulted in increased customer loyalty and repeat visits. • Managed table reservations and optimised turnover to maximise occupancy and create a seamless dining flow, improving guest satisfaction and operational efficiency. • Provided detailed explanations of menu items to assist guests in making informed choices, contributing to positive reviews and guest retention through memorable service.
• Engaged with approximately 200 patrons daily to create a welcoming dining environment, successfully enhancing the customer experience and building a positive brand reputation. • Assisted bar staff during peak times to ensure efficient drink preparation and service, maintaining smooth operations in high-demand periods through teamwork and multitasking.
• Conducted comprehensive market research to analyse Malaysian media and marketing sectors for the initial expansion phase of the company, establishing strategic insights that supported future partnerships and growth. • Reached out to over 100 companies daily to initiate collaboration opportunities, achieving a 20% response rate that laid the groundwork for long-term partnerships and strategic alliances. • Compiled data-driven reports to inform industry trends and competitive analysis, contributing to the company's actionable growth plans by highlighting critical market opportunities.
• Coordinated event setups and supported guest interactions to deliver smooth event operations for high profile brands, increasing client satisfaction and repeat engagements. • Adapted to last-minute changes to ensure event success and maintain professionalism, demonstrating reliability and resilience in fast-paced environments. • Anticipated guest needs and tailored services to enhance their event experience, contributing to positive feedback and a welcoming atmosphere