Versatile and reliable professional with experience across luxury retail, hospitality, and marketing. Comfortable in both client-facing and back-office roles from running showrooms and VIP events to supporting campaigns, stock flow, admin, and CRM tasks. Known for being calm, detail-focused, and a quick learner who supports teams wherever needed. Passionate about high-standard service, brand storytelling, and making operations run smoothly.
-Delivered personalised service during private luxury events for VIP clientele -Supported cross-selling strategies to meet KPIs and drive multi-category sales -Maintained showroom standards and visual displays across rotating brand partners -Used CRM tools to manage client profiles, preferences, and follow-ups -Handled real-time customer requests, ensuring smooth and professional resolutions -Assisted with event set-up, guest coordination, and showroom preparation for rotating luxury brand partners Handled weekly stock deliveries, product zoning, pricing, and tagging to support inventory flow and visual standards
-Assisted in campaign execution, event coordination, and service innovation -Created marketing reports and customer data insights to refine strategy -Supported cross-team planning for seasonal promotions and in-house branding -Strengthened guest relations through personalized service and curated experiences
-Designed and managed social media campaigns and digital content calendars -Provided light e-commerce, stock coordination, and customer service support -Tracked performance metrics and weekly reports using Google Analytics and CRM -Provided flexible admin support, including internal docs, visual logs, and ad-hoc tasks
-Supported luxury event execution for high-profile guests and international brand partners -Coordinated logistics, vendor schedules, and post-event follow-ups with precision and discretion -Assisted with guest list management, room set-ups, and VIP welcome preparations -Researched guest preferences and contributed to planning bespoke experiences -Maintained internal documents and event timelines to ensure smooth delivery