Hira Martins Adao

Previous Student at London Academy

With a strong background at Fenwick and H&M, I excel in delivering top-notch customer service, leveraging product knowledge for sales, and ensuring an organised retail environment. Skilled in upselling and teamwork, my adaptability makes me ideal for dynamic retail settings.

Previous Brands
Work Experience
Sales advisor
Aug ‘23 - Now

• Provided exceptional customer service by actively engaging with customers to understand their needs and preferences. • Utilised product knowledge to recommend suitable items and upsell products, resulting in increased sales and customer satisfaction. • Maintained a clean and organised sales floor, ensuring merchandise was displayed attractively and accurately. • Processed transactions accurately and efficiently using the point-of-sale system. • Assisted with inventory management, including restocking shelves and conducting inventory counts. • Collaborated with team members to achieve sales goals and create a positive work environment.

Sales advisor
Jun ‘23 - Aug ‘23

My responsibilities as a Retail Sales Associate for H&M include demonstrating outstanding customer service and selling skills, keeping the floor stocked with the correct merchandise, addressing customer complaints, assisting in the display of merchandise, whilst organising the selling floor and stock areas keeping everything tidy.- I had to ensure that I maintain a professional attitude with sincerity and enthusiasm reflecting the store's commitment to the customers.

Retail Experience
Retail Category
High street
Work Environment
Department store
Shopping centre
High street store
Product Category
Beauty & Fragrances
Cash register
Returns & Exchanges
Online orders fulfilment
Store Maintenance
Client Advising
Erika Monteiro
Senior colleague - Sales advisor , H&M
Jun 2023 - Aug 2023

I worked with Hira in H&M we both had the same role as sales advisor. Hira was a very reliable colleague and employee she was always punctual and she is someone who can complete tasks very quickly as well as someone who is always ready to lend a helping hand to anyone else in the team who was not completing their tasks on time. Hira has covered a few of my shifts without fail she is always able to help out where needed, therefore I can vouch for her when I say she’s a trustworthy employee and would be a great asset to your team.

Portuguese - Native
English - Native