Chenna Anokuru

Support Analyst

Having supported major retail environments like Selfridges and Dr. Martens with IT solutions, my strength lies in ensuring smooth system operation. Skilled at customer service and problem-solving, I rapidly adapt to new retail settings. Fluent in English and proficient across diverse product categories such as menswear and footwear.

Previous Brands
Camden & Islington NHS Trust
CityWest Homes
Dr Martens/Airway International
Global Brands Group/ Li & Fung LTD
Lewisham Homes/Council
Work Experience
Senior IT Analyst
Nov ‘23 - Now
Camden & Islington NHS Trust

Senior IT Support Officer

Oct ‘22 - Feb ‘23

Mar ‘22 - Nov ‘22
Lewisham Homes/Council

Supporting and maintaining the existing ICT infrastructure for the shared service, covering all areas of the business including datacenter, voice & data network and application support. Dealing with call triage, call resolution, escalation, on-site support across all shared service sites and project related work. Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.

Senior IT Engineer
Jun ‘21 - Dec ‘21
Dr. Martens

Delivering IT project's specifically around future proofing the organisation and updating current systems.my Duties also included IT support for staff as well the EMEA leadership team. I am also fluent with MDM processes, and systems such as Meraki and Carbon Black. new domain (GBG.world) and restoring user data from backups EMAIL: uanokuru@gmail.com

IT System Analyst
Jun ‘18 - Jun ‘21
Li & Fung

Providing high quality Windows and Mac desktop support to internal users, externals and contractors. Support for VM ware servers such as printers and shared drives. Assisting with project workloads as and when needed. Responsible for the day-to-day support for an allocated office, including ad hoc remote support duties to other offices. Responsible for analysis and resolution of software and hardware faults and installing and configuring end user applications and software. Assessing conflicting priorities and demands whilst managing parallel work-streams. Maintaining hardware asset database for compliance with internal and external audit requirements. Contributing to the Infrastructure team's objective of continual improvement, technological advancements and excellence in customer service. Building and maintaining positive relationships with teams outside of the European group as part of the Structure of GBG's global IT environment. • Monitoring helpdesk queues and responding to tickets appropriately. Providing an excellent level of customer service to internal and external users. • Build/Deployment for Windows and Mac hardware. • Administration of user accounts using Microsoft Active Directory. • Support and configuration of Microsoft Office package & Office 365 services. Support/user admin of telephony and perform user admin on Cisco CUCM/HCS platform. • Knowledge of TCP/IP networking including DNS & DHCP. • Windows server support – file/print services using Vsphere to maintain, amend and restart servers on the VMware. • Mobile device support • Utilising ITIL best practices. Management of Vodafone infrastructure and network contracts

1 st line Support Analyst
Oct ‘17 - Jun ‘18
CityWest Homes

Managing the resolution of 1st/2nd line support incidents, problems and requests within service and operational level agreements Providing support & technical assistance to all customers of CityWest Homes' IT systems, making an important contribution to overall IT service delivery and providing an excellent standard of service to all customers. Assisting in the analysis and reporting on the performance of the IT Service Delivery operation to the business, including production of statistical and analytical information on the performance and levels of service provided by the wider IT teams and 3rd parties.

IT Analyst
Jun ‘11 - Oct ‘17
Care Quality Commission

Providing IT service support, specialising in the configuration and maintenance of Windows 7-10 OS including Office 365 and Outlook, Azure, Skype for Business and the Microsoft exchange server as well as network and patching configuration. Maintaining operations and ensuring appropriate levels of IT service delivery are maintained on an ongoing basis across the organisation. Escalating issues within third line support as appropriate, in order to meet the needs of the company for availability, performance and control.

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Flagship store
High street store
Product Category
Client Advising
Product demos
Client Help
Complaint handling
Inventory control
Product setup
Delivery processing
Education & Training
Prince2 Foundation
‘15 - ‘17
‘10 - ‘10
Customer Service
Lambeth college
‘97 - ‘00
BTECH Sound Engineering and Electronics