Kala Drayi

Provide patient-centred consultations, facial assessments and individualised treatment planning. • Specialise in facial balancing, with experience in dermal filler treatments including lips, cheeks and chin to create natural, harmonious results. • Apply knowledge of facial anatomy, contraindications, treatment suitability, aftercare and patient safety. • Maintain high standards of hygiene, infection prevention, clinical documentation and professional conduct. • Provide detailed pre- and post-treatment advice and build trust through discreet, premium client care.

Delivered personalised facial wellness experiences in a premium, fast-paced environment while supporting product and treatment sales. • Conducted consultations and adapted treatments to individual needs, developing knowledge of facial anatomy, skin health, facial massage and non-invasive treatments. • Built strong client relationships through confident communication, personalised recommendations and attention to detail.

Worked across beauty therapy and reception, providing a polished and welcoming client experience while developing advanced facial aesthetics knowledge. • Trained in facial aesthetics and facial balancing by a leading London pharmacist practitioner while managing bookings, appointments and client enquiries. • Prepared private treatment rooms and maintained excellent presentation, cleanliness, discretion and confidentiality.

Supported the client journey from arrival through consultation, treatment preparation and aftercare in a professional aesthetic clinic. • Developed further understanding of facial aesthetics, client assessment, treatment planning, hygiene and infection prevention. • Supported reception duties, client enquiries and the smooth running of private treatment rooms.

Delivered luxury beauty consultations across fragrance, skincare and cosmetics, using a personalised and consultative sales approach. • Built client relationships, recommended products according to individual needs and supported premium sales targets. • Maintained strong brand presentation, product knowledge and high standards of service expected within luxury beauty.

Provided high-end client service within a luxury department store environment, supporting customers with product selection and styling. • Used confident communication, relationship building and product knowledge to support sales and repeat clientele. • Worked to premium brand standards while maintaining immaculate presentation and attention to detail.

Supported clients across luxury designer fashion, providing personalised styling advice and a high-touch shopping experience. • Developed strong knowledge of luxury service, clienteling and cross-selling while working in a fast-paced premium retail setting. • Handled customer enquiries professionally and maintained strong visual and service standards.

Delivered high-level customer service in a fast-paced luxury retail environment and built strong client relationships. • Supported sales through styling advice, product recommendations and attentive aftercare.

Provided polished, attentive customer service while maintaining professionalism, product presentation and strong attention to detail.

Supported customers with skincare and beauty product selection using needs-based consultations and product knowledge. • Recommended suitable skincare routines and products while delivering friendly, professional service and supporting sales. • Maintained counter presentation, hygiene standards and a welcoming customer experience.

Supported clinical pharmacists in a specialist oncology hospital and gained experience in medicines reconciliation, medication histories and multidisciplinary working. • Developed strong standards of patient communication, confidentiality, governance and safety.

Supported dispensing, prescription handling, stock checks and patient queries in a busy community pharmacy. • Observed Pharmacy First consultations and followed SOPs and confidentiality requirements.

Supported dispensing, stock organisation, prescription handling and customer healthcare enquiries.