With a strong background in luxury retail I have gained the relevant knowledge to work with some of the industries most respected brands such as Valentino, The Row, Roberto Cavalli, Roger Vivier, Chloe, Zimmerman etc. I have worked most on temporary projects and full time work with companies. I am comfortable recommending and styling clients to match their needs and usually have a great success rate in doing so, with making sales and having returning clients to the store/boutique. I believe I’d be a right fit/ candidate for the upcoming projects as I would incorporeal the experience I have gained in the past, making me a quick learner which works efficiently with any team.
• exceptional customer service experience, by greeting , listening and assisting cus tomers whilst-demonstrating knowledge of products. • Contributed in managing the visual display of products in accordance with RV visual standards. • Built and strengthened relations with customers, both international and domestic. • Ensuring the standards of the boutique are always kept high
Stand me boutique in Selfridges shoe department worked alongside the supervisor to maintain standards on shop floor, selling shoes and handbags to our clients both domestic and international. Maintaining VM standards on shop floor, keeping the boutiques client book up to date with clients in search for special order items.
• Provided an incomparable customer service experience • Maintained merchandise displays, ensuring all displays remained at a high stand ard, offering suggestions for updates to further entice customers. • Provided an exceptional after sales service including a courtesy phone call, cul minating in achieving a high level of customer service and satisfaction. • Consistently maintained monthly sales targets, through maintaining an up to date knowledge of products and brand history
Started off as a sales associate to the pre loved boutique on Bond Street, responsibilities included changing store windows/vm work adding jewellery and handbags. Greeting and assisting clients to the store and explaining the concept of pre loved items. After a few months I was opening and closing the store alongside staff members, sending off reports to area managers on store performance, buying and selling items for the store. Helping with authentication of handbags and jewellery
• Working through all boutique locations • Opening and closing the boutique with management • Cleaning, replenishing stock and deliveries • Helping our domestic and international customers with purchases • Packing and wrapping designer kids clothing and sending to hotel or private addresses when needed. • Handling VAT refunds
• Assisting with sales, working as a team to hit and pass targets • Cash handling of the till when opening and closing our concession • Stock room replenishments and cleaning • Dealing with customer queries or complaints and handing over to management if neces sary • Working alongside VM to ensure the area looks clean and presentable • Sizing and fitting clients before purchasing a pair of shoes.