I am a customer service expert with retail experience, excelling in customer satisfaction and problem-solving. I provide store support, handle enquiries, and maintain product knowledge. Fluent in English and Italian, I adapt easily to various retail environments.
Taking inbounds calls , responding to daily emails and assisting line managers.
• Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. • Prepared departmental contracts for attorney approval. • Organised and coded all documents related to due diligence for acquisitions. • Prepared correspondence, accounting and financial documents for analysis. • Prepared routine legal correspondence and memoranda for attorney partners. • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care. • Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues. • Built relationships and maintained regular contact with customers to support continuous satisfaction.
• Conducted analysis to address [issue] which led to [positive outcome]. • Provided onsite training. • Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. • Prepared departmental contracts for attorney approval. • Prepared routine legal correspondence and memoranda for attorney partners. • Regularly installed latest ICT antivirus software to keep files safe and secure from security threats. • Managed installation and configuration of newly developed and secure computer hardware. • Installed and set up applications for clients, including anti-virus software and Microsoft office. • Provided clear and concise step-by-step technical support to guide clients. • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. • Coordinated daily backup operations on company's computers, keeping files safe, secure and backed up in case of system failure.
• Organised files, faxed reports and scanned documents into document management system. • Scanned documentation and entered into database to maintain accurate records. • Coordinated, scheduled and executed in-depth data entry projects. • Transferred data from paper formats into database systems to keep digital formats.