Balbinder Nina Johal
With over 15 years in luxury retail, I deliver exceptional, personalised customer service and consistently drive sales across fragrance, beauty, and fashion. Experienced in high-end environments, I thrive in fast-paced settings, excel at upselling, and adapt quickly to diverse retail roles and schedules.
As a brand ambassador, I stand for and promote a company's products, services, or values to increase brand awareness, build customer loyalty, and boost sales. I am proud to be the public "face" for the brand, often through authentic, personal recommendations on social media, at events, or through direct customer interactions. My duties include creating promotional content, providing product feedback, engaging with customers, and educating others about the brands offerings.
Boosted sales by 150%, transforming a deficit into a surplus and achieving targets through strategic collaboration with the Area Manager. Maintained a consistently positive bronze-ranked counter, outperforming higher-ranked stores and earning recognition in the LVMH retail newsletter. Excelled in upselling and cross-selling, identifying opportunities to increase revenue. Developed account strategies and monitored performance to drive success.
Increased sales by 150% from a deficit, achieving a +95% surplus through strategic collaboration. Maintained a successful bronze-ranked counter, outperforming higher-ranked stores and earning accolades in the LVMH newsletter. Identified opportunities for upselling and cross-selling to boost sales. Developed and monitored account strategies to enhance performance.
providing exceptional, personalised customer service, demonstrating in-depth product knowledge, and driving sales to meet targets. Key duties involve offering expert advice on products like skincare, makeup, and fragrance, building strong customer relationships, and keeping the sales floor well-organised and visually appealing.
Exhibited deep product knowledge, training new starters in jewellery, beauty, and fragrance. Worked alongside retail stylists in women's fashion to enhance customer interaction. Held roles as Incident Support Manager, Key Holder, and Service Lead, ensuring efficient operations.
Supervised production processes, ensuring efficient operation and adherence to high standards. Recruited, trained, and supervised staff to maintain optimal performance. Managed budgets, statistical, and financial records with precision. Resolved customer queries and complaints, overseeing pricing and stock control.
Transformed a deficit into a 150% increase in sales, achieving a +95% surplus. Consistently maintained a positive bronze-ranked counter, outperforming higher-ranked stores. Successfully upsold and cross-sold products, identifying opportunities for growth. Developed strategic account plans, monitoring performance to drive success.