Customer Service: Delivered personalized customer service to approximately 50 patrons daily, fostering strong rapport and ensuring a welcoming atmosphere. Order Processing: Efficiently managed food and beverage orders, guaranteeing accuracy and prompt delivery with an average order processing time of under 5 minutes. Table Maintenance: Maintained a clean and cosy dining area, overseeing table setup and clearing for up to 10 guests per hour during peak periods. Menu Knowledge: Demonstrated a comprehensive understanding of the menu, offering tailored suggestions and accommodating special dietary requests, resulting in a 15% increase in upselling. Cash Handling: Skillfully handled cash transactions and processed credit card payments, managing over £10,000 in sales per month without discrepancies. Compliance: Strictly followed health and safety regulations, maintaining a spotless record with zero health code violations during routine inspections. Team Collaboration: Collaborated closely with a tight-knit team of 5 staff members to maintain a well coordinated restaurant operation, particularly during peak hours. Problem Resolution: Effectively addressed customer concerns, achieving an 80% resolution rate on-site, and escalating complex issues to management when necessary. Training: Assisted in training and guiding new staff members, ensuring a seamless transition and promoting a harmonious team environment.
Managed a high volume of over 2,000 inbound calls, delivering accurate information on COVID-19 testing and isolation guidelines in a clear and empathetic manner. Demonstrated exceptional professionalism, empathy, and active listening skills while addressing caller concerns, maintaining a customer satisfaction rate of 95%. Collaborated effectively with team members, actively contributing to identifying emerging issues and trends, resulting in process improvements that reduced call resolution times by 20%. Maintained an unwavering commitment to delivering quality service during the COVID-19 pandemic, receiving commendations for adaptability and resilience. Adapted to rapidly changing situations, highlighting strong problem-solving abilities and flexibility as vital assets. Leveraged incident response and troubleshooting skills to provide swift and accurate resolutions to diverse caller scenarios