I excel in customer service from my team lead role, adept at managing operations and fostering client relationships. My skills in greeting, upselling, and complaint handling make me well-suited for dynamic retail environments, particularly within luxury womenswear.
Proficiency in Adobe Illustrator, Photoshop, and InDesign. Creating technical drawings and specifications for swimwear designs. Design Refinement, making adjustments to designs based on feedback and testing results. Data Analysis and Management, Production Costs, POs, Sales Analysis etc. Client Interaction and Relationship Building in person and through Outreaching, Holding Meetings and Managing Presentations. Supplier Management, managing relationships with suppliers of materials, components, and manufacturing services. Problem-Solving, identifying and resolving issues that may arise during the production process.
Manage a team of staff ensuring smooth operations and efficient workflow. Skilfully prepare and serve drinks and food, providing excellent customer service Cultivating warm relations with customers, remembering preferences and orders of regulars. Addressing issues with professionalism, upholding a safe environment, and effectively resolving conflicts. Oversee the initiation and completion of cash handovers and safe counts, ensuring all processes are conducted efficiently and securely.