Nabeeha Ahmed

Performed data entry, bookkeeping and general administrative tasks using Microsoft Office (mainly Excel), Xero and Pandle to maintain meticulous records with exceptional attention to detail, demonstrating strong organisational skills. Worked alongside members of a client company to issue customer invoices, ensuring VAT compliance. Maintained confidentiality while working sensitive financial information.

Built and managed the business's online presence across Shopify, Instagram, TikTok and TikTok Shop. Created a cohesive customer experience by aligning the online and instore aesthetic, carrying promotions across both channels and strengthening brand identity. Hosted live shopping sessions, using in-depth product knowledge and strong communication skills to engage customers, maximise sales and meet targets. Handled all customer service for online orders, resolving queries and disputes professionally and efficiently.

Provided one to one GCSE maths and science tuition, by identifying gaps in student knowledge and then tailoring lessons to suit individual needs, enabling students to reach their full potential and exceed their predicted grades. Balanced tutoring alongside full time university study demonstrating strong organisational and time management skills. Explained complex concepts clearly and professionally using exam focussed techniques and strong interpersonal communication skills, resulting in boosted student confidence and positive feedback from parents.

Passionate sales and visual merchandising assistant in a fast-paced, customer focussed, fashion retail environment. Welcomed customers, identified their needs, and used product and fashion trend knowledge to deliver a personalised shopping experience that exceeded sales targets, built customer confidence, and encouraged repeat business. Processed transactions accurately using Shopify POS system, handling payments, returns/ exchanges and end of day cash reconciliation. Worked collaboratively as part of a team, supporting colleagues during busy periods and contributing to a positive work environment. Followed store procedures to maintain outstanding store presentation, including stock replenishment, upkeep of visual merchandising standards, display organisation and overall store cleanliness so that the shop floor remained clean and inviting. Created eye-catching window displays and visual merchandising to attract customers and showcase collections effectively. Used Shopify Admin to manage inventory, deliveries and transfers to ensure accurate inventory levels; as well as coordinating biannual stocktakes to minimise stock discrepancies. Handled customer queries and complaints professionally, resolving issues efficiently to ensure satisfaction.