Husna Rahmani

Processed 25+ chargeback cases daily using Accertify, Salesforce, Braintree, and InterSystems, achieving timely dispute resolution. Reviewed transaction data and submitted 100% of evidence packages on time to payment processors, reducing case backlog. Communicated with customers, banks, and internal teams on case details, resolving 95% of disputes without escalation. Maintained accurate case records and consistently met strict response deadlines, ensuring full compliance with policies. Identified and flagged potential fraud patterns, preventing financial losses on high-risk transactions. Improved operational efficiency by 15% through workflow optimization and effective use of dispute management tools.

Spearheaded recruitment efforts by identifying top talent, conducting interviews, and facilitating the hiring process resulting in a 20% increase in quality of candidates Developed and implemented employee training programs, resulting in a 15% increase in employee retention and performance Led performance management initiatives, including conducting regular evaluations and providing feedback to employees to drive productivity and engagement Ensured compliance with all labor laws and company policies through thorough review and revision of HR documentation, resulting in zero legal issues Established and maintained positive employee relations through effective communication, conflict resolution, and fostering a positive work environment

Increased follower engagement by 21% by hosting live videos, Q&A sessions, and interactive posts on TikTok. Expanded reach by collaborating with over 5+ influencers and brands to create joint TikTok content. Maintained positive brand image by responding to 200+ comments, messages, and mentions within 2 hours. Boosted brand awareness by growing follower base to 27,000 through targeted content strategies on TikTok, Instagrman and Facebook.

Led 50+ fraud investigations per month, analysing suspicious transactions, conducting EDD and KYC checks, and delivering outcomes within SLA Completed onboarding reviews for over 100 flagged applications, reducing rejection rates by approximately 30% through improved documentation and process accuracy Managed law enforcement enquiries and produced structured evidence packs, maintaining audit-ready records across all escalations Analysed more than 50 SARS weekly, identifying AML trends that informed new risk procedures and improved reporting quality Partnered with Risk and Compliance to refine fraud prevention workflows, cutting case decision time by approximately 25%

Conduct thorough investigations to identify, assess, and mitigate potential instances of fraud within the organization Investigated and resolved over 150 complex fraud cases, safeguarding organizational assets. Detected multi-layered business fraud schemes, preventing an estimated $2.2M in losses. Collaborated with law enforcement on 20+ high-profile cases, securing convictions and asset recoveries. Mentored junior investigators, enhancing productivity and accuracy in evidence collection.

Provided personalized banking solutions for clients, including account openings, loan applications, and investment recommendations Opened and managed over 300 new client accounts annually, contributing to a 15% growth in branch deposits. Successfully cross-sold banking products in over 40% of client interactions, increasing revenue per customer and deepening client engagement. Resolved over 100 customer inquiries per month related to digital banking, improving adoption and reducing support tickets by 20%. Recognized for delivering exceptional customer satisfaction, consistently achieving client feedback scores above 95%.

Assisted customers with account inquiries, transactions, and problem resolution in a courteous and professional manner Handled an average of 80-100 customer transactions daily with 99.9% accuracy, maintaining strict adherence to cash handling and banking procedures. Assisted in opening over 150 new accounts annually, contributing to branch growth and client acquisition targets. Reduced transaction errors and discrepancies by 20% through careful verification and attention to detail. Supported the adoption of digital banking platforms, educating 50+ clients per month on mobile and online banking features. Recognized for delivering exceptional customer service, consistently receiving positive client feedback and contributing to a 95% + satisfaction rating.