Cristina Caleffi
Luxury Client Experience & Relationship Management professional with international experience across concierge, hospitality, sales, and high-touch client services. Skilled in building trusted relationships with HNW and international clients, delivering bespoke solutions, and managing complex requests with discretion, precision, and commercial awareness. Known for being proactive, highly organized, and adaptable in fast-paced multicultural environments. Open to relocation and international travel, with a strong interest in luxury lifestyle, client experience, and premium service delivery.
Supporting high-end concierge services for international clients through seamless coordination, tailored support, and direct client interaction. • Manage client communications and reservations for travel, dining, and lifestyle services. • Source tailored solutions and bespoke experiences aligned with client preferences. • Coordinate with luxury partners and service providers to ensure seamless delivery. • Support daily concierge operations with a client-centric, detail-oriented approach. • Business development Handle requests with discretion, precision, and strong problem-solving skills.
• Managed and nurtured relationships with high-net-worth clients to strengthen loyalty and long-term engagement. • Supported advisors in sales activities, client onboarding, and the preparation of tailored presentations and proposals. • Coordinated client events and personalized experiences to enhance visibility and deepen client relationships. • Ensured seamless collaboration across sales, marketing, and operations teams to support service excellence. • Contributed to a high-touch client experience through proactive communication, precision, and strong attention to detail.
• work in a wealth management front office team in Lugano and Zurich, client advisor support in preparing meetings with the clients and preparation of administrative documentation. • work in a business management back office team, making performance analysis, producing Excel reports, and preparing Power Point presentations. • Preparing meetings with the teams • Preparing administrative documentation • Collaborated with cross-functional teams to drive revenue growth and improve operational efficiency.
During my internship at UBS in Switzerland, I provided crucial support to the front office team by preparing administrative documentation and presentations for client meetings. I also assisted the client advisor in acquiring new clients by understanding and satisfying their needs, showcasing my client-oriented approach and strategic communication skills.
Project under Prof. Nowak supervision, in collaboration with the Lugano branch of a Swiss Investment fund service company
• Provided exceptional customer service to high-end clients in Switzerland. • Managed client needs and ensured a seamless hospitality experience. • Developed strong communication and problem-solving skills in a fast-paced environment.
• Welcomed and provided exceptional care to wealthy clients at an international film festival, catering to their needs. • Supported event operations and maintained a client-oriented approach, ensuring a seamless experience for all attendees. • Collaborated effectively with team members to deliver outstanding hospitality services, fostering a positive and inclusive environment.