Angelina Megraz
I have luxury retail experience at Marella (Harrods), delivering personalised service, styling support, and efficient transactions. My attention to detail, multilingual skills, and adaptability enable me to maintain high standards and build strong client relationships in fast-paced, diverse retail environments.
Delivered personalised one-to-one service to international and VIP clients within a luxury department store environment. Supported styling and product selection aligned to individual preferences and brand identity. Assisted with clienteling activity and relationship building. Managed transactions, exchanges, returns, and after-sales service with accuracy and discretion. Maintained visual merchandising, stock presentation, and operational standards in line with Harrods and brand guidelines.
Delivered high-quality customer service via phone and email in a fast-paced environment. Managed a high volume of enquiries while maintaining a calm, professional, and solutions-focused approach. Resolved customer concerns sensitively and maintained accurate CRM records, developing strong communication and relationship management skills transferable to luxury retail.