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Gramos Havolli

Customer Assistant
About

Passionate about fashion, driven by connection. With an eye for style that influences my everyday life, I bring creativity and enthusiasm to every interaction. I thrive in dynamic environments, effortlessly building rapport with customers and handling any situation with professionalism and warmth. Whether it’s sharing fashion insights or delivering exceptional service, I’m dedicated to creating experiences that leave a lasting impression.

Previous Brands
VUE North Finchley
Yagmur Off License
Los Mochis
GAIL's Bakery
Costa Coffee
Work Experience
barista
Jan ‘24 - Dec ‘24
GAIL's Bakery

During my time as a barista at Gail's Bakery, I developed an exceptional standard of excellence across all aspects of my role. I was responsible for consistently delivering high-quality service, maintaining precision in coffee preparation, and ensuring every customer interaction was warm, efficient, and tailored to their needs. This role required attention to detail, adaptability in a fast-paced environment, and a commitment to upholding the brand's reputation for excellence. By taking ownership of my responsibilities and striving for perfection in every task, I contributed to creating a welcoming atmosphere where customers felt valued and left highly satisfied with their experience.

head bartender and barista
Jan ‘23 - Jan ‘24
Los Mochis

As a Barista, I expertly crafted both hot and cold beverages and efficiently managed morning bar operations. I honed my skills in machinery operation and drink preparation in a lab setting. Additionally, I excelled at taking customer drink orders and maintaining a clean bar area. Transitioning to the role of Bartender and later as the Standing Head-Bartender, I expanded my repertoire by crafting a diverse range of drinks, preparing the bar for evening service, and mastering equipment use. I thrived in high-pressure environments during events and assumed leadership responsibilities, ensuring smooth bar operations under demanding conditions.

barista
Jan ‘22 - Oct ‘22
Costa Coffee

Tasked with making hot and cold beverages, food service at the shop, cleaning dishes and making sure all tables are clear of trash. Also became learned to work under high pressure and speed.

Customer Assistant
Jun ‘21 - May ‘22
VUE North Finchley

till, tasked with the responsibility of ticket admissions and food service at the cinema. Also familiar with conducting screen checks to prevent media piracy, as well as ID checks for age restricted movies.

Customer Assistant
Jul ‘20 - Dec ‘20
Yagmur Off License

product distribtuion. Wing Chun Practitioner – 4 years of experience practising this concept-based Southern-Chinese Kung Fu style, a form of self-defense. This experience enabled me to develop increased self-awarness and sharpen my focus, fueling an immense craving for new experiences and inspiring me to raise my own expectations of myself. Gaming/Coding – Throughout my Sixth Form studies, I successfully created a working game with complex coding. The concept was that of a fight between two characters until one runs out of health, Street Fighter inspired.

Retail Experience
Retail Category
Other
Work Environment
High street store
Other
Product Category
Other
Responsibilities
Storytelling
Complaint handling
Greeting
Client Help
CRM
Upselling
Client Advising
Product demos
Online orders fulfilment
Styling
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Open/closing store
Health & safety
Languages
English - Native
Albanian - Fluent
Education & Training
The Compton School
‘17 - ‘19
Sixth Form
The Compton School
‘12 - ‘17
Maths