A recent graduate with a 2:1 Business Management and Finance degree from Roehampton University and a motivated Sales Advisor with 4 years of experience in retail industry. Experienced in CRM client focused, improving customer satisfaction and being IT Literate in MS Office. Throughout my experiences I have developed organisation skills, team building record and communication skills from working in different sectors.
Ensure customer service is of the highest standards at all times •Supporting management in achieving all store and company sales targets, operations goals, policies and procedures •Keeping up with the fashion trends and being an expert with the brands
Organised office and assisted associates in ways that optimised procedures •Helping achieve its targets and KPI's by providing an efficient, responsive and customer focused administration support service to the frontline •Monitor the content of the office generic email and voicemail accounts daily and on a regular basis
Interfaced with customers, determined needs, provided recommendations whilst upselling products and meeting the sales targets. •Helped setting up store KPI for the team and being aware of the store promotions in order to maximise the sale opportunities for the customers. Displaying new merchandise and stocked sales floor with latest items. •Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Designed electronic file systems and maintaining electronic paper files up to date by using Word and Excel. •Organised files, filling out reports and scanning documents, communicating with suppliers in ordering required equipment needed for the project. •Worked closely with manager to compose and send documents to the headquarters by reviewing files, records and critical information to confirm accuracy.
Processed donations received, sorting and pricing them accordingly with the appropriate price policy. •Colour coding the clothes in the layout and displaying products at the front store with different features to keep the store looking presentable. •Developed leadership skills by working closely with a team and training new volunteers
As part of one-month work experience for College, I got insightful understanding of operations of the organisation by recording orders and partnered with team members to serve food and beverages during special events. •Coordinating seating for a high-volume restaurant by planning and prioritising seating patterns. •Increasing customer satisfaction rating by being aware of guest's unique needs and catering service offerings to individuals..