Harika Yalamolu

Delivered exceptional customer service in a fast-paced, high-volume luxury retail environment during the Christmas period. Assisted customers with product selection, gift recommendations, and upselling premium seasonal items. Maintained high visual merchandising standards in line with Selfridges brand image. Processed transactions accurately using the till system, including cash and card payments. Managed stock replenishment, organisation, and availability during peak trading hours. Worked collaboratively with team members to meet daily sales targets and ensure smooth store operations.

Assisted customers with enquiries and provided friendly, helpful service across various departments Replenished stock on shelves and ensured displays were tidy, clean, and well-organised Supported checkout operations by bagging items and helping with self-service tills Shadowed team members in food, home, and clothing sections to gain insight into retail operations Helped maintain shop floor standards, including folding clothes, restocking produce, and rotating stock Observed and supported in stockroom duties including unpacking deliveries and back-of-house organisation Followed health & safety, food hygiene, and store security procedures Learned about the importance of customer experience, teamwork, and professionalism in a retail setting

Greeted and signed in clients attending employment and training programs, including the National Careers Service, Southwark Works, ABE, and Restart Maintained accurate sign-in records and responded to client queries in a professional and helpful manner Supported administrative tasks such as scanning, photocopying, and organising documentation Demonstrated initiative and confidence by independently managing the front desk during busy periods

Supported day-to-day operations in-store Assisted with customer service, retail tasks, and donation sorting Helped set up and run fundraising events and awareness campaigns Engage with the public to promote Crisis' mission and services Coordinated with other volunteers and staff to ensure smooth event delivery

Supported patrons in locating reading material and navigating the digital catalogue system. Maintained an organised, user-friendly environment through effective shelving and display management. Promoted library services and events, fostering positive relationships with regular users. Managed book loans and returns, ensuring accurate record-keeping and inventory control.

Processed customer transactions efficiently while ensuring accuracy in cash handling and point-of- sale operations. Delivered personalized product recommendations and resolved customer inquiries to enhance satisfaction and loyalty. Monitored stock levels and assisted in merchandising and visual display setup to support sales goals and maintain store appeal.

Provided friendly, customer-focused service and offered product recommendations to enhance the shopping experience. Supported daily store operations, including restocking shelves, managing displays, and assisting with in-store promotions. Handled customer queries and transactions efficiently, developing strong communication and interpersonal skills.