I am an established professional in the luxury hospitality industry with a strong background in high-end retail and fine jewelry. Over the years, I have developed expertise in sales, guest relations, and delivering exceptional, personalized experiences to VIP clients. My passion lies in understanding the unique needs of discerning customers and consistently exceeding their expectations through tailored, detail-oriented service. As a fearless, driven, and entrepreneurial professional, I approach challenges with tenacity, creativity, and innovation. My outgoing and approachable personality, combined with a talent for maintaining a positive and lighthearted demeanor, has been instrumental in navigating complex and dynamic professional environments. My dedication to excellence and a deep understanding of luxury products and services have consistently driven revenue growth and fostered long-term relationships with high-profile clientele. Whether curating exclusive shopping experiences, organizing bespoke events, or managing high-value transactions, I excel at creating unforgettable moments. My ability to connect with people and my meticulous attention to detail ensure that every interaction reflects the sophistication and prestige synonymous with the luxury sector.
*Luxury Retail and Management *Daily collaboration with the CEO and Creative Director Mrs.Andria Mitsakos, following her guidelines; *Visual merchandising Generate sales and handling VIP customers ; *Close collaboration with the Operations Director Mrs. Pavlina Andrinopoulou; *Meet and Greet journalists from: Vogue,Forbes , Town and Country, Conde Nast , Bloomberg, etc, to introduce the brand to them as per directions given by the Creative Director - Mrs. Andria Mitsakos; *Market trend awareness ; *Coming up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business In-charge of stock count, control and proper record of all stock movements and inventory ; *Coordinate with the head office team regarding alterations, new launches, in-store events and activities, brand updates and additional info/trainings on the collections if/when required;
-Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability -Meeting sales goals by training, motivating, mentoring and providing feedback to store staff -Ensuring high levels of customers satisfaction through excellent service -Following and meeting criteria's and Company's standards, providing amazing customer care above all -Deadlines, Targets -Complete store administration and ensure compliance with policies and procedures -Maintain outstanding store condition and visual merchandising standards. -Report on buying trends, customer needs, profits etc. -Propose innovative ideas to increase market share -Conduct personnel performance appraisals to assess training needs and build career paths -Deal with all issues that arise from staff or customers (complaints) -Be a shining example of well behavior and high performance. -Additional store manager duties as needed. -Visual merchandising and store atmosphere -The sales process and strategies -The customer experience on the floor and after sales services -Daily reports and communication with the head office -Inventory receiving and management. -Manpower planning and team scheduling -Achieving the sales budget -Managing the KPIs of the store -Managing a team of retail sales associates, VM and Deputy Store Manager -Ensuring the store visuals and display is according to the brand standards. -Controlling the stock loss & shrinkage of the store -Ensuring availability of merchandise on the floor -Implementing new launchings and installing new window displays & floor sets on time. -Communicating feedback about the business to the head office (e.g missing products, customer requests, opportunities in the market, allocators) -Resolving customer complaints -Delivering good customer service through his team -Managing other administrative and HR tasks related to his team (Attendance, leaves, disciplinary actions, etc...
-Ensuring and providing flawless , upscale, professional and high class guest experience -Analyzing customer feedback from online reviews and suggest ways to improve ratings -Responding to guests needs and anticipating their unstated ones -Problem solving -Provide memorable hospitality experiences for our guests -Personalized services such as VIP clients, elderly, children -Promote all hotel amenities, conveniences and programmes offered -Sales
-Greeting guests/customers -Manage guest/customer complaints -Luxury VIP Concierge -Managing mail, luggage and deliveries -Perform administrative duties -Running errands to assist guests -Arranging transportation and excursions upon visitor request -Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation -Arranging tours and activities -Making dinner/event reservations for guests -Obtaining tickets for events -Arranging special VIP services -Providing or arranging for general business services for guests -Managing customer/guest requests for housekeeping and/or maintenance -Develop network of contacts, service providers and businesses within their communities to serve guests
- Act as the point of reference for guests who need assistance or information and attend to their inquiries -Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - VIP services -Event Planner -Arrange events, excursions, transportation upon requests -Acquire extensive knowledge of the premises and the nearby venues and buisness to make the most suitable recommendations -Problem solving -Sales
-Greeting guests/customers -Manage guest/customer complaints -VIP Concierge -Managing mail, luggage and deliveries -Perform administrative duties -Running errands to assist guests -Arranging transportation and excursions upon visitor request for -Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation -Arranging tours and activities -Making dinner/event reservations for guests -Obtaining tickets for events -Arranging special VIP services -Providing or arranging for general business services for guests -Managing customer/guest requests for housekeeping and/or maintenance -Develop network of contacts, service providers and businesses within their communities to serve guests
A high professional company and team, a great experience in the fields of sales, management, and the truck industry in general. One of the best companies that I've worked with so far.
-Creating new street style sweatshirt designs -Developing the marketing strategy for the brand in line with the company objectives -Packaging design -Managing Social Media Marketing -Customer and Trend research -Sales and Market targeting -Meeting with clients on a daily basis -Customer Care -Event organizing such as product launches and photoshoots -Collaborations
-Check-in and check out of guests -Resolving issues with customers, making sure their needs come first -Ensuring overall guest satisfaction -Resolving issues with guests, and the team members -Organizing Conference meetings for business associates -Organizing airport shuttle services -Concierge services and duties - Organizing local tours for our guests, suggesting what's best for them ( good restaurants, cultural events, bars, places to be visited such as museums and historical places) -Promoting the hotel on every level -Organizing collaborations between embassies, companies and our hotel
-Covering fashion events such as Fashion Weeks, presentation and launching of new products in cosmetics, the makeup industry -Writing reviews about the Events, products, etc. -Interviews with fashion designers, new artists, musicians, models, photographers -Reviewing online sports, fashion columns, and nutrition reviews
-Childcare -Babysitting service for children 0-11 years old -Youth Counselor for teenagers 13-17 years old -Providing the best professional Customer Service as per the policy of the Carnival Cruise Lines -Organizing and promoting events for children and teens -Humanitarian work for St. Jude Hospital
-Reception of new clothing lines, ensuring proper goods distribution -Customer service, return of goods and conveying company policies -Resolving any issues with customers -Following and learning about new trends in the fashion industry