Daiva Tarun Gunisetti
I bring extensive experience in high street retail, excelling in customer service, visual merchandising, and store operations. Skilled in sales, team coaching, and adapting to fast-paced environments, I am passionate about delivering results and maintaining high standards on the shop floor.
Supported store leadership in driving customer service excellence and operational performance. Assisted in VM execution and implementation of commercial strategies. Played a key role in colleague development, performance reviews, and coaching. Contributed to store operations planning and performance analysis.
Led a diverse team to exceed customer satisfaction scores and deliver strong KPI performance. Implemented commercial and visual strategies that increased profitability and improved store presentation. Used data insights and MI reports to identify business opportunities and optimise cost efficiency. Embedded a high-performance culture aligned with M&S leadership behaviours and values. Coached and developed team members, resulting in improved engagement and performance outcomes. Successfully managed change initiatives, improving operational efficiency and team adaptability. Ensured compliance with all legal and company policies while maintaining exceptional operational standards. Strengthened relationships with regional and store leadership to enhance communication and performance alignment.